Client Solutions Manager, Influencer Marketing (Remote - US, EST hours)

Kyra • US, US

3d • $65,000 - $70,000 • Remote

About The Position

Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube. This role is for individuals who have spent the last few years inside the creator economy watching brands realize how central creators have become to their strategy, and where that knowledge pays off. The role involves owning a portfolio of brand accounts, ensuring client satisfaction, driving renewals, and identifying growth opportunities. Everyone at Kyra is client-facing, but this role is distinguished by accountability for the client relationship, commercial outcomes, and the client's perception of the partnership. While senior team members provide support for complex accounts, the day-to-day management of the assigned portfolio rests with the individual. This includes understanding account health, serving as the primary client contact, translating campaign results into actionable narratives, proactively identifying and addressing issues with a plan, and recognizing opportunities for account expansion.

Requirements

• 2-4 years in influencer or creator marketing, with experience on brand accounts.
• Hands-on campaign fluency and genuine command of Meta and TikTok.
• Proven ability to retain clients through effective relationship management.
• Strong organizational skills and close attention to detail.
• Commercial awareness, including understanding of budgets, margins, and growth potential.
• Comfortable owning both the client relationship and commercial conversations.
• Ability to flex across delivery when the account requires it.
• Experience using AI in daily work.
• Reliability and trustworthiness with clients.
• Ability to clearly articulate past account performance, including successes, failures, and reasons why.

Responsibilities

• Own a portfolio of brand accounts end-to-end.
• Manage client relationships, serving as the primary point of contact for new ideas, concerns, and questions.
• Develop and communicate the account narrative by transforming campaign results into actionable insights.
• Proactively identify and address any account issues with a clear plan.
• Recognize and communicate client expansion opportunities to leadership.
• Lead client calls and check-ins for launches, seasonal moments, and always-on programs.
• Ensure all stakeholders are kept informed without losing track of details.
• Own the narrative and recommendations derived from campaign data, explaining the meaning of engagement, EMV, sales lift, and affiliate impact.
• Utilize AI daily to enhance reporting, refine communications, and extract insights from campaign data.
• Oversee the client's experience, ensuring commitments are met, scopes are protected, budgets are clear, and surprises are avoided.
• Proactively manage any internal delivery issues that might impact client commitments.
• Protect revenue by ensuring healthy accounts renew and identifying upsell opportunities.
• Maintain clean trackers and efficient workflows.
• Ensure client feedback is directed to the appropriate teams.

Benefits

• Remote-first work environment
• 25 days PTO + bank holidays
• 4 company-wide days off (Kyra Days)
• 3 wellness days
• Paid sick leave
• Annual Learning & Development budget
• Annual bonus scheme
• Healthcare coverage for US-based team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed