Client Solution Architect

Zones LLC. • Dallas, TX

2d • $150,000 - $200,000 • Remote

About The Position

As a Client Solutions Architect (CSA), you will work with enterprise clients to initiate, solution, and deliver IT solutions across AI, Data Center, Networking, Security, Cloud, and Digital Workplace. Serving as a trusted advisor, you will understand client business priorities, IT architecture, and transformation initiatives; build relationships with key stakeholders; and support revenue growth through client acquisition, retention, satisfaction, and achievement of operating and margin targets. This is a remote role for candidates in or near the greater Dallas area, with occasional onsite client or company meetings and travel up to 50%.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or a related discipline; equivalent years of experience are acceptable.
• Minimum of 12 years of experience in an IT Infrastructure Services space in an enterprise environment and a minimum of 5 years in a pre-sales role.
• Excellent written, presentation, and verbal communication skills, including demonstrated experience presenting technology recommendations from a business perspective.
• Understanding of the industry, market, customers, competitors, suppliers, partners, and capabilities of the business.
• Ability to communicate effectively with clients, colleagues, and management.
• Professional, business-focused attitude and courteous manner toward clients, partners, and peers.
• Ability to travel an average of 50% of the time.
• Ability to lead opportunities across all practice areas: Digital Workplace, Networking, Cloud, Data Center, AI, and Security.
• Strategy and technology consulting experience applying technology to strategic business problems involving infrastructure, device management, and end-user computing.
• Core understanding of cloud-based computing and knowledge of industry-leading offerings.

Responsibilities

• Serve as a trusted advisor to new and existing clients by understanding their business goals, IT architecture, and transformation priorities.
• Align with the client CIO/CTO agenda and build relationships with key technical and business stakeholders.
• Proactively identify opportunities with the sales team and support account growth across assigned clients.
• Conduct high-level scoping and engage the appropriate technical experts to support discovery and solution design.
• Create responses to customer RFPs and technical solution components of statements of work.
• Develop pricing, technical documents, high-level designs, and presentations that clearly explain design principles, rationale, and implications.
• Lead design sessions, capability discussions, and solution presentations for customers and OEM partners.
• Support short-term billable engagements, such as assessments, proofs of concept, or architectural engagements, to maintain technical depth and offset cost of sales.
• Maintain a thorough understanding of Zones products, services, solution offerings, capabilities, and differentiators.
• Attend sales enablement sessions and provide added insights to sales teams on products, services, technologies, trends, and solutions.
• Develop relationships with key OEM and delivery partners to support specific pursuits and joint go-to-market plans.
• Identify OEMs critical to Zones’ success within each account and influence deal registration by communicating Zones’ value.
• Work with delivery partners, when needed, to develop competitive pricing and winning client solutions.
• Manage the pipeline and forecast product and services revenue and gross margin for the defined market.
• Maintain current pipeline, forecast, time and billing, project, and activity reporting using defined tools and meeting submission deadlines.
• Support other solution architects, geographic areas, and practices as needed based on subject matter expertise, skill set, demand, and availability.
• Support customer satisfaction goals and continuous improvement across assigned accounts.

Benefits

• medical
• dental
• vision coverage
• life insurance
• disability insurance
• voluntary accident
• hospitalization
• critical illness insurance options
• a 401(k) plan with matching provision
• paid time off
• personal sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior