Client Solution Technician
Love's Travel Stops & Country Stores•Franklin, TN
•Onsite
About The Position
The Client Solution Technician supports carriers and merchants using the in-house platform by resolving escalated customer issues and supporting ongoing product adoption. This role applies established processes while exercising judgment to address moderately complex issues. The technician works closely with internal teams and customers to ensure effective platform utilization, customer satisfaction, and continuous improvement of the customer experience.
Requirements
- Bachelor’s degree preferred or equivalent experience
- 2–4 years of experience in customer support, account management, or related field
- Ability to troubleshoot moderately complex issues
- Working knowledge of customer support practices
- Strong analytical skills
- Experience with CRM or support platforms
- Strong communication skills
- Relationship-building ability
- Organizational and time management skills
- Attention to detail
- Customer-focused mindset
- Ability to manage multiple priorities
Nice To Haves
- Knowledge of transportation or fleet operations
Responsibilities
- Resolve escalated or moderately complex customer issues using established processes and troubleshooting techniques
- Support customer onboarding, training, and product adoption
- Monitor customer activity and identify risks, escalating when appropriate
- Partner with internal teams to address customer needs
- Manage and prioritize customer inquiries
- Provide guidance on platform functionality and best practices
- Support customer business reviews
- Identify opportunities to improve the customer experience
- Maintain documentation of customer interactions
- Troubleshoot issues and assist with enhancements
- Support broader team initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
