Client Solution Specialist Sr

PNC • Pittsburgh, PA

3d • Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to an inclusive workplace. This role is within PNC's Private Bank organization and is based in Pittsburgh, Pennsylvania. PNC operates as an in-office company; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

The Client Solution Specialist Sr provides sales, service, and execution support for new and ongoing client relationships and may serve as a customer solutions resource. The role gathers and verifies documentation, performs standard processing in compliance with regulations and processes, and may administer implementation plans and related client interactions. It serves as a contact for clients, client teams, or service partners, escalating implementation and servicing issues when needed. The role also maintains client, account, and transaction details in relevant systems, provides reports, and may support peers and general administrative work.

PNC expects employees to focus on customers and manage risk in accordance with the company's Enterprise Risk Management Framework. The position typically requires an associate degree or equivalent and at least four years of related business or functional experience. A comparable combination of education, job-specific certification, and experience may be considered in place of a degree. No certification or license is required.

Requirements

• Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Typically requires 4 or more years of related business or functional experience.
• Demonstrate accuracy and attention to detail, knowledge of customer support policies and procedures, critical thinking, effective communication, flexibility, ability to manage multiple priorities, problem management, knowledge of products and services, and sales support and administration capabilities.

Nice To Haves

• Business decision-making skills.
• Client counseling skills.
• Client relationship-building skills.
• Knowledge of competitive advantages.
• Customer experience (CX) skills.
• Personal initiative.
• Relationship management skills.
• Results-oriented approach.

Responsibilities

• Provide sales, service, and execution support for new and ongoing client relationships.
• Gather required documentation and prepare, review, and verify documents and related information for accuracy.
• Perform common processing in compliance with standard regulations and processes.
• May administer implementation plans and related client interactions.
• Act as a point of contact for clients, client teams, or service partners.
• Escalate client implementation and servicing issues as necessary.
• Initiate, update, and verify client, account, or transaction details in relevant systems and applications.
• Provide reports as needed.
• May serve as a peer resource and perform general administrative support.
• Keep customer needs and satisfaction central to business decisions and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
• Between 15 and 25 vacation days each year, depending on career level and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree