Client Solution Specialist Sr

PNC Bank • Pittsburgh, PA

1d • Onsite

About The Position

The Senior Client Solution Specialist works within PNC's Private Bank organization and is based in Pittsburgh, Pennsylvania. The role provides sales, service, and execution support for new and ongoing client relationships and may serve as a customer solutions resource. It gathers, prepares, reviews, and verifies required documentation and related information, performs common processing, and ensures compliance with standard regulations and processes. The role may administer implementation plans and related client interactions, act as a point of contact for clients, client teams, or service partners, and escalate implementation or servicing issues as needed. It also initiates, updates, and verifies client, account, or transaction details in relevant systems and applications, provides reports, and may serve as a peer resource or provide general administrative support.

PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with the recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. Successful candidates are expected to demonstrate customer focus and effective risk management, along with the knowledge, skills, and abilities required for the role.

Requirements

• Typically requires an associate degree or equivalent, along with related experience or product knowledge.
• Typically requires 4 or more years of related business or functional experience.
• In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
• Demonstrate customer focus by aligning business decisions with customer needs and satisfaction and using that understanding to create customized customer solutions.
• Assess and effectively manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
• No required certifications.
• No required licenses.

Nice To Haves

• Business decisions
• Client counseling
• Client relationship building
• Competitive advantages
• Customer experience (CX)
• Personal initiative
• Relationship management
• Results-oriented approach
• Accuracy and attention to detail
• Knowledge of customer support policies, standards, and procedures
• Decision making and critical thinking
• Effective communications
• Flexibility and adaptability
• Managing multiple priorities
• Problem management process
• Knowledge of products and services
• Sales support and administration

Responsibilities

• Provide sales, service, and execution support for new and ongoing client relationships.
• Gather required documentation and prepare, review, and verify documents and relevant information for accuracy.
• Perform common processing and comply with standard regulations and processes.
• Administer implementation plans and related client interactions, as needed.
• Serve as a point of contact for clients, client teams, or service partners.
• Escalate client implementation and servicing issues as necessary.
• Initiate, update, and verify client, account, or transaction details in relevant systems and applications.
• Provide reports as needed.
• May serve as a peer resource and perform general administrative support.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 and 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree