Client Solution Advisor - Community Development Banking

PNC Bank • East Brunswick, PA

2d • Onsite

About The Position

The Client Solution Advisor works within PNC’s Community Development Banking organization and may be based in Baltimore, MD; East Brunswick, NJ; New York, NY; Pittsburgh, PA; or Philadelphia, PA. The role is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

The advisor implements complex client products and services, analyzes and documents client requirements, and coordinates implementation work across internal and external stakeholders. The role also supports client relationships, provides consultative or sales support in select deals, identifies sales opportunities, and resolves implementation and production-support challenges. As a team subject matter expert, the advisor may coach staff, Sales, and clients; coordinate team communications and workflows; and develop or deliver training.

PNC emphasizes customer focus and effective risk management. Candidates typically have a university or college degree and at least two years of relevant professional experience. A comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree. No certification or license is required. The role is incentive eligible, with compensation based on company, business, and/or individual performance.

Requirements

• Typically requires a university or college degree and at least 2 years of relevant professional experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• No required certifications or licenses.

Nice To Haves

• Business decision-making skills.
• Client counseling skills.
• Client relationship-building skills.
• Knowledge of competitive advantages.
• Customer experience (CX) skills.
• Personal initiative.
• Relationship management skills.
• Results-oriented approach.
• Customer relationship management applications.
• Knowledge of customer support policies, standards, and procedures.
• Decision-making and critical-thinking skills.
• Effective communication skills.
• Flexibility and adaptability.
• Ability to manage multiple priorities.
• Problem management process knowledge.
• Process management skills.
• Sales support and administration skills.

Responsibilities

• Implement complex new products and services for clients, analyzing requirements and gathering deliverables for implementation and ongoing relationship management.
• Maintain client-specific procedures when needed.
• Provide sales or consultative support to prospects or clients in select deals and identify outside sales opportunities using knowledge of the industry and PNC products and solutions.
• Consult with clients and service partners to gather and use data to establish or update client-specific product and service information.
• Act as a project manager and coordinate implementation work performed by others.
• Analyze, assess, and document client requirements; identify customization needs and work with service partners to decide on and implement solutions.
• Manage multiple complex implementations simultaneously; coordinate internal and external stakeholder meetings, maintain project documentation, and report on progress.
• Serve as an escalation point and independently resolve implementation and production-support challenges raised by staff or clients.
• Identify and drive development of necessary solutions and ensure positive ongoing client experiences.
• Serve as a team subject matter expert and coach staff, Sales, and/or clients when needed.
• Lead team communications and meetings, coordinate workflows, and participate in special projects and initiatives.
• Develop and maintain training materials and provide training to service partners and clients when needed.
• Focus on customer needs and satisfaction when making business decisions and creating customized customer solutions.
• Assess and manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 9 occasional absence days each year, unless otherwise required by law.
• Between 15 and 25 vacation days each year, depending on career level and years of service.
• Incentive-eligible compensation based on company, business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level