Client Solution Advisor - Community Development Banking

PNC • East Brunswick, NJ

5d • $52,500 - $105,000 • Onsite

About The Position

The Client Solution Advisor works within PNC's Community Development Banking organization and may be based at an in-office location in Baltimore, East Brunswick, New York, Pittsburgh, or Philadelphia. The role implements complex products and services for clients, analyzes and gathers implementation requirements, coordinates work across internal and external partners, and provides ongoing relationship and consultative support. The advisor may provide sales or consultative assistance on select deals and identify outside sales opportunities using knowledge of the industry and PNC solutions.

This role manages multiple complex implementations, documents client requirements and project progress, coordinates stakeholder meetings, and may identify customization needs. It independently resolves escalated implementation and production-support challenges and works to maintain positive client experiences. As a team subject matter expert, the advisor coaches staff, Sales, and clients as needed; leads communications and meetings; coordinates workflow; participates in special projects; and may develop training materials and provide training.

PNC describes itself as an in-office company. The role requires customer focus and effective risk management in alignment with PNC's Enterprise Risk Management Framework. The position is incentive eligible, with payment based on company, business, and/or individual performance. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Typically requires a university or college degree and 2 or more years of relevant professional experience; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Bachelor's degree listed as the education requirement.
• Demonstrated knowledge, skills, and abilities appropriate for the role.
• Customer-focused approach and ability to create customized customer solutions.
• Ability to assess and manage business risks in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

• Business decisions
• Client counseling
• Client relationship building
• Competitive advantages
• Customer experience (CX)
• Personal initiative
• Relationship management
• Results-oriented
• Customer relationship management applications
• Customer support policies, standards, and procedures
• Decision making and critical thinking
• Effective communications
• Flexibility and adaptability
• Managing multiple priorities
• Problem management process
• Process management
• Sales support and administration

Responsibilities

• Implement complex new products and services for clients, including analyzing requirements and gathering deliverables.
• Provide ongoing relationship management and maintain client-specific procedures as needed.
• Provide sales or consultative support to prospects or clients in select deals.
• Identify outside sales opportunities using knowledge of the industry and PNC products and solutions.
• Consult with clients and service partners to gather and use data to establish or update client-specific product and service information.
• Act as project manager and coordinate implementation work performed by others.
• Analyze, assess, and document client requirements; identify customization needs and work with service partners to decide on and implement solutions.
• Manage multiple complex implementations simultaneously, facilitate and coordinate stakeholder meetings, maintain project documentation, and report on progress.
• Serve as an escalation point and independently resolve implementation and production-support challenges raised by staff or clients.
• Identify and drive the development of necessary solutions and help ensure positive ongoing client experiences.
• Serve as a team subject matter expert and coach staff, Sales, and/or clients when needed.
• Lead team communications and meetings, coordinate workflow, and participate in special projects and initiatives.
• Develop and maintain training materials and provide training to service partners and clients as needed.
• Focus on customer needs and satisfaction when making business decisions and creating customized customer solutions.
• Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level