Client Services Worker

Manitoba Métis Federation•Winnipeg, MB

5d•Onsite

About The Position

The Manitoba Métis Federation (MMF) is seeking to fill three full-time Client Services Worker positions within their Michif Manor located at 800 Notre Dame Ave in Winnipeg, MB. The Client Services Worker is responsible for working with all Northern and rural Red River Métis Citizens, facilitating the intake and registration process, and coordinating stays at Michif Manor. Michif Manor operates 24/7, therefore the incumbent can expect to work various shifts.

Requirements

Relevant education in the field of Administrative Assistant or related field(s)
Minimum of 2 years’ experience in a customer service setting with direct interaction with customers
Minimum of 1 year of experience in administrative support services/hotel front desk operations with excellent communication skills
Experience in a computerized office environment with proficiency in Microsoft Office Suite
Clear Child Abuse and Adult Abuse Registry Check is required
Acceptable Criminal Record Check with a Vulnerable Sector Search is required
Ability to travel, valid Manitoba Driver’s license with access to a reliable vehicle

Nice To Haves

First Aid basics with CPR & AED are considered an asset
Knowledge of Red River Métis culture, MMF programs and services is a definite asset

Responsibilities

Welcome, register, and inform Citizens about Michif Manor
Act as the primary contact for Michif Manor, in person, by phone, and/or email
Assist Citizens with support needs and special requests as required
Receive deliveries and check quantities/quality to ensure they match the shipping waybill provided
Ensure readiness of rooms and complete room inspections and communicate deficiencies
Perform routine cleaning of guest rooms and common areas including sweeping, mopping, garbage removal, linen changes, and other general duties as assigned
Maintain a high profile to ensure Citizens are aware a staff member is on duty
Respond to general inquiries from the public and provide information related to available resources and programs
Assist in establishing relationships and networks throughout the community
Assist with reviewing, maintaining, and cross-referencing financial records and documentation