Client Services UW I (Remote)

Selective Insurance Company of America•UNAVAILABLE, UNAVAILABLE

6d•Remote

About The Position

At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Requirements

Obtain and maintain Resident Produce License and Nonresident Licenses as identified.
Demonstrate proficiency in the usage of all supplied desktop tools.
Work effectively with the automated underwriting and e-mail systems.
Ability to effectively communicate with internal and external customers/peers.
Ability to adapt to change as the company moves forward in its strategic vision.
Demonstrate strong verbal and written communication skills.

Nice To Haves

Knowledge of Selective's organization, products, and automation system is a plus.
College degree preferred
2 + years insurance related experience preferred
2+ years automation experience preferred
Insurance related course work is a plus

Responsibilities

Work within specific letter of authority - to quote, accept, decline, and modify lower complexity risks within territorial assignment in accordance with accepted underwriting guidelines. Refer all outside of authority appropriate level.
Answer incoming calls from policyholders, agents and lending institutions responding to inquiries and provide insurance counselling on coverage, routine billing questions, payment status, and making adjustments to policy information based on established Client Services best practices and within prescribed Letter of Authority. Also, conduct outbound calls and follow-up work required to close out inquiry/transaction.
Review and complete Certificates of Insurance and Evidences’ of Property including those requiring underwriting authority and including review of insurance terms within bid specs and contracts.
Work in unison with policyholders, agents, regional underwriters and AMSs (and other departments within the Selective community) to grow and maintain a profitable book of business based on agency, territorial and team assignments.
Responsible for sales and growth as prompted thought direct marketing and sales leads. Generate premium growth within assigned territory for existing customers, agency warm leads and new business growth. Support marketing efforts of existing clients though upsell communications and direct marketing campaigns.
Responsible for new lower complexity small business production as assigned through Cross Sell, UP Sell, Warm Leads, and other Campaigns. Gathering, analyze and evaluate risk exposure through appropriate risk documentation. Adopt proactive actions and/or make proactive recommendations to improve risk profitability.
Develops knowledge of industry information, products, competitors, and customer preferences.
Reinforce the ease of doing business with Selective by meeting or exceeding agent expectations and service quality on a consistent basis. Communicate openly and in a timely fashion. Drive agent adoption of our technology through our training efforts.