Client Financial Services Coordinator (Remote)

Mars Veterinary Health•Washington, DC

2d•$19 - $20•Remote

About The Position

The Client Financial Services Coordinator will communicate with Banfield clients, via inbound and outbound calls, who have past due payments for their Wellness Plans, NSFs, and/or outstanding hospital invoices to obtain account information, approval to collect the past due payments, and/or make acceptable payment arrangements. They will handle calls relating to Lost Pet and micro-chipping calls, hospital questions and general Wellness Plan questions from current and potential clients. You Will: Live and exemplify the Five Principles of Mars, Inc. within self and team. Notify Banfield clients via telephone and email regarding delinquent accounts for Wellness Plans, third party collections, NSF’s and/or hospital invoices. Use various collections techniques to negotiate and secure payment on accounts. Process and document future, current and past due transactions. Troubleshoot and resolve payment and account discrepancies. Document calls and resolutions using all appropriate systems, ensuring consistency in service. Assist hospital teams with Wellness Plan and non-Wellness Plan financial information. Ensure the delivery of an exceptional client experience to both internal and external clients in every interaction. Educate associates and clients on business standards for Wellness Plans. Maintain client privacy, security and company confidentiality. Other job duties as necessary.

Requirements

One year of customer service (call center, retail, hospitality, etc.) experience is required.
Excellent communication skills are required.
The ability to multi-task, prioritize and manage time effectively is required.
Strong client contact handling skills and active listening skills are required.
A hardwired internet connection with a minimum speed of 85mbs.
A quiet, dedicated work space.
Ability to work at a computer for long periods of time.
Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.

Nice To Haves

Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.

Responsibilities

Notify Banfield clients via telephone and email regarding delinquent accounts for Wellness Plans, third party collections, NSF’s and/or hospital invoices.
Use various collections techniques to negotiate and secure payment on accounts.
Process and document future, current and past due transactions.
Troubleshoot and resolve payment and account discrepancies.
Document calls and resolutions using all appropriate systems, ensuring consistency in service.
Assist hospital teams with Wellness Plan and non-Wellness Plan financial information.
Ensure the delivery of an exceptional client experience to both internal and external clients in every interaction.
Educate associates and clients on business standards for Wellness Plans.
Maintain client privacy, security and company confidentiality.
Other job duties as necessary.

Benefits

Competitive salary with paid time off & holidays
Medical, dental, and vision insurance for you and your loved ones.
Fertility and family-building assistance.
Paid Parental leave.
Practice Paid Basic Life Insurance.
Practice Paid Short- and Long-Term Disability.
Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
Commuter Benefits.
Legal Plan.
Health Savings Account & Flexible Spending Account.
Mental health support and resources.
Paid Volunteering.
Optimum Wellness Plans® for up to three pets.
Continuing Education allowance & MED hours for eligible positions.
Student Debt Relief (for full-time DVMs).
A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.