Client Services Technician

Chaminade University Of Honolulu•Honolulu, HI

1d•$0 - $40,000•Onsite

About The Position

This position will be responsible for maintaining the integrity of all computer workstation and associated baseline software on campus. The post holder will be the main point of contact for all employees who are experiencing computer issues. They will also coordinate with other members of Information Technologies and Support to maximize the efficiency and availability of services offered. Hours may include evenings and weekends.

Requirements

Associates degree or 3 years of technical/customer service experience
Strong communication and interpersonal skills with the ability to interact and work with individuals at all levels of the university
High degree of diplomacy along with discretion and ability to maintain confidentiality when working with sensitive information
Broad knowledge of technology
Experience working with both Windows and Macintosh computers.
Proficiency in Microsoft Office Suite or related software
Organized with meticulous attention to detail
Must be customer oriented
Excellent project management skills and ability to manage multiple assignments and prioritize work and resources
Ability to meet deadlines
Ability to work flexible hours with minimal notice
Attention to detail with a focus on thoroughness and quality
High integrity and ethical standards
Duties involve intermittent sitting, standing, climbing stairs, and walking inclines.
Must be able to lift 50 pounds, walk the campus with ease, and have excellent motor skills.
Must have finger dexterity.
Must be able to communicate information and ideas so that others will understand.
Forty hours per week (M-F) will be the general rule.
Must be willing and able to work occasional nights and weekends and have a varying schedule when required
Observes all safety and health regulations and works in accordance with safe work procedures and policies of the University.
Reports unsafe acts/conditions and injuries in a timely and proper manner
The employee is expected to adhere to all University policies while employed.
An expressed willingness to support the Catholic and Marianist identity of Chaminade University of Honolulu and to perform all duties in a manner consistent with Marianist educational values and mission of the University.
Understanding of and respect for the University’s designation as an institution that serves students of Native Hawaiian and Pacific Island ancestry.

Nice To Haves

Bachelor’s Degree in a relevant subject
Knowledge of Active Directory, main-frame-based administrative system and wireless networking is desirable

Responsibilities

Set up workstations with computers and necessary peripheral devices
Prepare and install new desktops and laptop computers, including loading and configuring standard software suite
Diagnose and resolve computer hardware issues
Diagnose and resolve baseline software functionality
Diagnose and troubleshoot wireless issues
Provide walk-in technology assistance to students, faculty, and staff
Provide one-on-one end-user problem resolution via phone, in-person and/or email for students, faculty, and staff
Handle software deployments, upgrades and updates including desktop endpoint security
Maintain and perform inventory tasks
Maintain and installs wireless access points
Provide basic support for learning management system
VoIP phone management and moves
Identify problems which must be escalated and refers them to the appropriate person within Information Technologies and Support
Provide assistance to Saint Louis Schools with computer/phone moves and port provision
Maintain E-waste
Documents problems and their resolutions, along with time and resources needed for resolution in the University’s helpdesk database
Call vendors for quotes and order equipment and supplies
Perform other duties as assigned by the Director of Client Services