Client Services Technician
About The Position
Rose-Hulman Institute of Technology is seeking a Client Services Technician to join the Enterprise Information Technology (EIT) Department. The Client Services Technician is responsible for repairing, maintaining, and troubleshooting student laptops and other Institute-owned computer systems. This role also supports and maintains campus printers used by employees and students in public areas. Key responsibilities include identifying, investigating, and resolving basic technical issues, managing hardware inventory, scheduling equipment maintenance, and performing routine hardware repairs. The successful candidate will configure and deploy new devices for employees and students, provide recommendations regarding technology and service solutions, and deliver and set up workstations and other hardware in accordance with Institute standards and best practices. This position also provides first-level technical support through walk-in assistance, on-site visits, phone calls, and email communications. Additionally, the Client Services Technician will install, configure, and maintain software required for network connectivity, backups, server access, and other computing services to ensure a reliable and secure technology environment for the campus community.
Requirements
- High school diploma or GED.
- One to three years of relevant work experience.
Nice To Haves
- Associate degree or vocational or technical school degree.
Responsibilities
- Repairing, maintaining, and troubleshooting student laptops and other Institute-owned computer systems.
- Supporting and maintaining campus printers used by employees and students in public areas.
- Identifying, investigating, and resolving basic technical issues.
- Managing hardware inventory.
- Scheduling equipment maintenance.
- Performing routine hardware repairs.
- Configuring and deploying new devices for employees and students.
- Providing recommendations regarding technology and service solutions.
- Delivering and setting up workstations and other hardware in accordance with Institute standards and best practices.
- Providing first-level technical support through walk-in assistance, on-site visits, phone calls, and email communications.
- Installing, configuring, and maintaining software required for network connectivity, backups, server access, and other computing services.
Benefits
- Variety of health benefit options
- Voluntary benefits such as Group Accident and/or Group Critical Illness Insurance, Pet Insurance, and Caregiver Resources
- Participation in Tuition Exchange
- Generous and flexible paid leave program
- Dedicated time for professional development
- Access to full-service fitness facilities and programming
- Access to a performing arts center featuring national touring acts and campus productions
- Access to state-of-the-art labs, facilities, and equipment
- Opportunities to have an impact on student lives
- Part of a greater purpose through multidisciplinary project collaboration that can have a global impact
- Continual encouragement and support of philanthropic and volunteer opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
