Client Services Technician

SOUTHWEST KEY PROGRAMS INC•Harlingen, TX

1d•$18 - $18•Hybrid

About The Position

Provide technical and programmatic support for Childcare, working closely with Client Services Representatives. Duties include tracking customer activities, tracking child absences, processing of required program documentation, file maintenance, assisting in program orientations, customer follow-up, and data entry.

Requirements

High School Diploma with 3 years' experience.
Possession of a Child Development Associate Credential may be substituted for a required year of experience.
A valid Texas motor vehicle operator’s license and reliable means of transportation

Responsibilities

Support CSR case managers
Communicate follow up, parent changes in eligibility information, reporting, and tracking activities to the CSR case managers
Follow up services with the parents on job search activities, etc.
Track parents progress on the 90-day job search
Track absences of children
Accept and review applications for childcare and enter information into TWIST
Accept change information from parents and enter non-eligibility information into TWIST
Generate and process letters such as appointment, recertification, absences, etc.
Conduct electronic and paper filing
Knowledge of Agency personnel and office policies and procedures.
Disseminate information regarding available services.
Assist in the management of client files to ensure compliance with TWC policies and procedures.
Assist in the input and management of client waiting lists.
Monitor the wait list applicants and remove off wait list if necessary.
Gather all required documentation for files
Monitoring and Audits.
Assist in the management of complaints from vendors and parents.
Able to react to change productively and handle other essential tasks as assigned.