Client Services Technician
Advocare•Philadelphia, PA
•Hybrid
About The Position
As a Client Services Technician, you will provide a wide range of user guidance and first level support by assisting with incident resolution and service delivery while providing first class customer service in a demanding Enterprise level environment.
Requirements
- Excellent hardware troubleshooting skills
- Excellent software troubleshooting skills
- Understanding of computer networks.
- Excellent customer service skills.
- Effective verbal and written communication skills.
- Demonstrates professionalism, confidentiality, and diplomacy and can serve a wide range of employees with equity and tact.
- Critical Evaluation.
- Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
- Commitment to excellence and high standards
- Detail oriented with strong follow-up initiative
- Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm.
- Have current ITIL certification or be willing to obtain such certification during your first year of employment. Training and testing costs will be provided.
- 5+ years experience with client user and device support
- Experience with Microsoft Office (Word, Excel and PowerPoint).
Nice To Haves
- Industry certification, such as A+ or MCP
Responsibilities
- Provide technical support for Advocare LLC IT infrastructure, including resolving technical issues, diagnosing problems, and providing ongoing technical assistance.
- Perform routine IT Hardware maintenance
- Troubleshoot and remediate network outages and performance related issues
- Follow procedures and associated training plans for network resource administration, appropriate use, and disaster recovery
- Perform system backups and recovery of network infrastructure
- Monitor and test network performance and provide network performance statistics and reports
- Provide operational break-fix support for IT infrastructure, meeting established SLAs
- Recommend, schedule, and perform IT hardware improvements, upgrades, and repairs
- Provide technical recommendations to senior leadership
- Perform Care Center IT Hardware implementation tasks and Go Live Support
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
