Client Services Support Analyst
About The Position
Product Solutions, part of Precision AQ, accelerates value realization by enabling data science, leveraging analytics, and innovating with technology to transform the way you connect with customers. This role is a hybrid position requiring one day a week in the office in the Indianapolis area. The Client Services Support Analyst will be a member of the Client Services team in the development and deployment of Access Genius, a market access pull-through solution for biopharmaceutical clients. The products include interactive platforms and tools to optimize their sales and marketing strategies. In this role, you will build expertise in business requirements, testing, project management, software development life cycle processes, organization, attention to detail, communication, critical thinking, and biopharmaceutical commercialization.
Requirements
- Bachelor’s degree
- Availability to work Eastern Standard Time and potentially outside the company’s standard hours of operation when necessary
- Internet connection that will support working on large files, video and audio calls
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to travel up to 5%
Nice To Haves
- Project Coordination experience
- Detail oriented self-starter with strong organizational and communication skills
- Project Management Software
Responsibilities
- Collaborate with mentors and leadership to understand “why” and “how” to best initiate projects to facilitate learning and career growth
- Develop understanding of Managed Markets and payer data to improve client engagement and project management capabilities
- Responsible for collecting business requirements based on client input and testing of product offerings
- Responsible for project plan development, execution and maintenance. Collaborate with team members to communicate project accomplishments, risks and mitigation plans to keep project delivery on track
- Facilitate requirements for creative design and Medical, Legal, Regulatory (MRL) submissions processes
- Develop competency in client MRL review systems and approval processes
- Coordinate meetings with Engagement, Business Intelligence and Application Teams and/or key content experts as necessary
- Manage the client inquiry process to ensure client satisfaction
Benefits
- health insurance
- retirement savings benefits
- life insurance
- disability benefits
- parental leave
- paid time off for sick leave and vacation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
