Client Services Support Representative

nimble • Chesterfield, MO

1d • Hybrid

About The Position

The Client Services Support Representative serves as the first point of contact for client inquiries, ensuring timely, professional, and solution-oriented service. This role is responsible for responding to client requests, resolving issues, and coordinating with internal teams to deliver an exceptional client experience. The ideal candidate is a proactive communicator who thrives in a fast-paced environment and takes pride in helping clients succeed. The ideal candidate will have strong written and verbal communication skills, and experience in anesthesia, professional, and ASC accounts receivable.

Requirements

• 2+ years of telephone and virtual support service experience
• Experience working with doctors/physicians' practices
• Advanced keyboarding skills
• Advanced ability to operate keyboard and mouse
• Intermediate computer navigation
• Basic Microsoft Windows and Office experience
• Ability to work independently with minimal to no supervision.
• Must have advanced telephone communication skills and the ability to deal with all levels of callers in a professional manner
• Ability to multitask in a fast-paced environment

Nice To Haves

• Experience in anesthesia, professional, and ASC accounts receivable

Responsibilities

• Promptly answer phone calls with professionalism
• Respond promptly to customer e-mails
• Analyze customer issues and determine effective solutions to resolve them
• Timely and prompt follow-up with clients to communicate resolution and satisfaction
• Coordinate with other team members to provide a client solution
• Maintain confidentiality to ensure regulatory compliance and company security policies
• Participate in company training and employee events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed