Client Services Supervisor

SPS-North America•Seattle, WA

3h•Onsite

About The Position

SPS Global is looking for a Client Services Supervisor that will manage multiple reception and mailroom sites (Business Service Centers). The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Client Service Manager. While overseeing the staff onsite for all supervisory functions required.

Requirements

High School Diploma (or equivalent) required.
Minimum of 3+ years of experience in high level relationship building and operational management.
Previous management/ supervisor experience overseeing 5-10 employees.
Ability to build business relationships and interact effectively with “C” level executives.
Solid understanding of selling skills.
Exceptional computer skills.
Driven by client satisfaction, with proven track record of diplomacy and ownership.
Strong integrity, solid business ethics.
Strong team approach to account management.

Nice To Haves

Bachelor’s Degree or higher preferred.
Industry related experience a plus.

Responsibilities

Ensuring scheduling of staff is accurate and meets clients' needs
Ensuring sites are up and running per the service level agreement with our client, focused on retail
In-depth understanding of staff's standard operating procedures
Light training/coaching of staff
Consistent and professional verbal and written communication
Precise and concise communications to staff and manager
Professional development and performance discussions with staff
Regularly attend meetings and taking on projects to expand and improve the quality of operations
Reporting all escalations out of scope to the client service manager