Client Services Supervisor

Sheffield Pharmaceuticals • New London, CT

2d • Onsite

About The Position

Client Service Supervisor At Sheffield Pharmaceuticals, the home of the original Sheffield Toothpaste, we offer exclusive, quality, branded products to promote wellness and relief to our customers. Our wellness and first aid products include a variety of creams and ointments, nasal products, and toothpaste all made in the USA since 1850. We are currently seeking a quality and customer focused Customer Service Supervisor with experience providing exceptional customer service and leading the day to day functions of a customer service team in a Manufacturing environment.

Requirements

• Ability to multi-task in a fast-paced environment
• Capability to maintain a calm, positive and controlled demeanor is a high-pressure environment
• Ability to keep composure during high-stress customer interactions
• Ability to complete work on time with minimal direct supervision
• Strong communication skills including verbal, written, and listening skills
• Attention to detail and a high degree of accuracy and care for quality work
• Strong organizational skills
• Continuous improvement mindset and the ability to encourage the same in their team
• Computer literate with a high degree of proficiency in MS Office Suite including Word, Excel, and Outlook)
• Previous experience with SAP
• Bachelors Degree in Communication, Management, or related field
• 5 plus years of experience in Customer Service, including at least 2 years in a Manufacturing Environment
• Proven leadership acumen with at least 1 year of experience in a Lead or Supervisory capacity

Nice To Haves

• Previous experience with customer order and inventory forecasting a plus

Responsibilities

• General Supervision of 3 Customer Service Representatives
• Monitoring the daily workload and making adjustments as needed to ensure adequate coverage overall
• Review and approve weekly departmental time cards and manage time off requests
• Work to ensure Customer satisfaction through professional communication, order expedition, and the development of solid internal, cross departmental, and external relationships
• Effective, ongoing communication to ensure timely and accurate relay of information to team members, internal partners, senior leadership, and customers
• Coordinate/manage the resolution of Customer concerns, including escalated Customer issues, and take appropriate steps to address and resolve concerns
• Identify internal and external customer needs to improve service and communication
• Enters sales orders, runs pick sheets and bills of materials as needed
• Processes customer inquiries and correspondence regarding deliveries, customer concerns, terms questions, order changes, and other service related matters
• Acknowledges orders, compiles quotations from prevailing price lists and advises customers of changes
• Support Field Sales Managers and Associates as needed
• Other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level