Client Services | Studio Coordinator
About The Position
We’re looking for a friendly, organized, and professional Client Services | Studio Coordinator to be the heartbeat of our client’s front-of-house experience. This role is about more than answering phones and booking classes, it’s about building community. When clients walk through the doors, you’re the first face they see. Your smile sets the tone. Your energy shapes their day. Your ability to greet clients by name and make them feel like they belong is what turns first time visitors into long term members. If you love fitness, thrive in a fast-paced environment, and take pride in creating beautiful, well-run, client centric spaces, we’d love to meet you.
Requirements
- Proven customer service experience
- A genuine passion for fitness, wellness, and healthy living
- Excellent communication skills
- Strong organizational and time management skills
- Comfort working in fast-paced environments
- Experience with CRM software and data entry
- Professionalism, dependability, and composure under pressure
- Ability to work both independently and as part of a collaborative team
Nice To Haves
- Front-of-house experience in a fitness studio or recreation centre
- You’re naturally welcoming
- You anticipate needs before they’re spoken
- You solve problems thoughtfully
- You take initiative
- You believe fitness spaces should feel like communities, not just studios
- Most importantly, you understand that the smallest details, a remembered name, a warm greeting, a tidy space, make the biggest difference.
Responsibilities
- Greet clients and visitor warmly and professionally
- Learn names, build relationships, and foster a sense of community
- Answer phones and respond to inquiries in a friendly, helpful manner
- Handle questions, requests, and transactions with calm confidence
- Convert first-time visitors into New Client Specials or Monthly Memberships
- Open and close the studio
- Manage class bookings, changes, and cancellations in the studio systems
- Work across multiple database and CRM platforms
- Maintain accurate data entry and client records
- Keep the Studio organized and tidy
- Clean change rooms and restock supplies
- Take pride in maintaining a polished, welcoming environment
Benefits
- full studio membership
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
