Client Services Specialist
About The Position
Solvd US is redefining claims management across the auto and property space through a blend of AI innovation, proprietary technology, and expert-led services that deliver measurable results for insurers, fleets, rental, TPAs/MGAs, and adjacent industries. Our US team combines automation, intelligence, and human expertise to simplify complex processes — accelerating cycle times, reducing costs, and improving outcomes across appraisal, repair, subrogation response, and auto/property estimating. Our solutions help customers move beyond digital claims to a model that’s faster, smarter, and simpler — grounded in data accuracy, transparency, and customer experience. As part of the Solvd Group, operating in 46+ countries, our mission is to drive results today while shaping the future of claims. From FNOL to final settlement, we connect technology and expertise to deliver precision, performance, and confidence at every stage. The Client Services Specialist serves as a primary point of contact for Solvd US clients, ensuring a seamless, responsive, and high‑quality service experience. This role manages day‑to‑day client inquiries, drives timely issue resolution, and delivers accurate reporting and insights that support client performance goals. This position requires a proactive communicator, a detail‑oriented problem solver, and a client advocate who thrives in a fast‑paced, technology‑enabled environment.
Requirements
- 3–5+ years of experience in client service, account management, or operations—preferably within insurance, claims management, automotive, property, or related industries.
- Proven ability to manage multiple priorities in a fast‑paced environment.
- Experience with data analysis, reporting tools, and KPI tracking.
- Demonstrated success in resolving client issues and improving customer satisfaction.
- High attention to detail, strong organizational skills, and a proactive mindset.
- Strong communication skills with the ability to convey complex information clearly and professionally.
- Comfortability managing multiple workstreams and shifting priorities.
- Self-motivated, resourceful, and capable of working independently.
- Collaborative mindset and eagerness to partner directly with internal teams.
Nice To Haves
- Familiarity with NPS or other customer experience metrics is a plus.
Responsibilities
- Serve as the primary point of contact for incoming client inquiries, ensuring timely and professional communication.
- Build strong, trust-based relationships with client stakeholders across internal operational and leadership levels.
- Understand clients' on-demand needs, workflows, and challenges to anticipate needs and deliver proactive support.
- Manage and resolve day‑to‑day client inquiries, escalations, and service issues with urgency and accuracy.
- Collaborate cross‑functionally with Operations, Product, Engineering, and Sales teams to address client concerns and drive continuous improvement.
- Document issues, resolutions, and trends to support internal knowledge sharing and process optimization.
- Support onboarding and implementation of activities for new clients or new services.
- Contribute to process improvements that enhance efficiency, transparency, and service quality.
- Maintain a deep understanding of Solvd’s solutions, including StorageCheck, SubroCheck, Auto & Property Services, and the Managed Repair Network.
Benefits
- health, dental, vision insurance, and more.
- 401(k) plan options
- Paid time off, sick time, and paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
