Client Services Specialist
About The Position
Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. Dolphin Debit is currently seeking a dedicated and customer-focused Client Services Specialist to join our team. As a Client Services Specialist, you will play a critical role in providing exceptional service to our clients and ensuring their satisfaction. In this role, you will be responsible for addressing client concerns and resolving issues related to ATM management services. You will work closely with both clients and our internal teams to identify and analyze problems, propose solutions, and coordinate the implementation of those solutions.
Requirements
- Proven experience in client services or customer support roles.
- Strong interpersonal and communication skills.
- Excellent problem-solving skills.
- Highly organized with strong attention to detail.
- Ability to work independently and collaboratively.
- Proficiency in Microsoft Office Suite.
Nice To Haves
- Prior experience in the financial services industry preferred.
- Bachelor's degree in Business Management or related field preferred.
Responsibilities
- Addressing client concerns and resolving issues related to ATM management services.
- Working closely with both clients and internal teams to identify and analyze problems.
- Proposing solutions and coordinating the implementation of those solutions.
Benefits
- 401(k) Plan with 6% Match
- Health/Dental/Vision Insurance
- Employee Stock Purchase Plan
- Company-paid Life Insurance
- Company-paid disability insurance
- Tuition Reimbursement
- Paid Time Off
- Paid Volunteer Days
- Paid Holidays
- Casual Office Attire
- Plus many more employee perks & incentives!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
