Client Services Specialist
About The Position
Addison Avenue Investment Services, the investment division of First Tech Federal Credit Union, is seeking an experienced Client Services Specialist to support a well‑established Financial Advisor Team with a long‑standing, high‑quality book of business. This role is ideal for a detail‑oriented, client‑focused professional who thrives in a fast‑paced wealth management environment and wants to play a meaningful role in delivering an exceptional client experience within a growing, well‑respected investment program. You will act as a key partner to the Financial Advisor, helping manage client relationships, workflows, and operational excellence across the full client lifecycle.
Requirements
- Minimum 3 years’ experience in investment support or administration, or similar experience in a client facing support role with an investment/wealth management company
- Strong understanding of investment products, advisory workflows, and client service best practices
- Advanced experience with CRM platforms and financial planning software preferred
- Exceptional attention to detail, organization, and follow‑through
- Ability to manage multiple priorities, meet deadlines, and exercise sound judgment independently
- Professional communication skills with the discretion required for sensitive financial matters
- Expert proficiency with Microsoft Office Suite
- FINRA Series 7 + Series 63 or 66 (or equivalent) required
- Associate’s level degree or equivalent relevant work experience required
Responsibilities
- Coordinate and oversee the client onboarding process, including more complex, high‑net‑worth relationships, while adhering to all compliance standards
- Fulfill client requests and resolve service-related issues ensuring all interactions are updated in CRM
- Communicate regularly with clients via phone, email, mail, and digital channels to support review meetings, events, educational outreach, and client engagement initiatives
- Prepare materials, reports, and presentations for client meetings
- Input and maintain client data within financial planning software, including goals, asset allocation, budgeting, savings strategies, and long‑term planning assumptions
- Facilitate trade execution and investment transactions per advisor direction and firm policy
- Discuss investment products and strategies in alignment with advisor recommendations, client risk tolerance, and stated objectives
- Maintain organized, compliant client records consistent with FINRA, OSJ, and Insurance Agency requirements
- Utilize workflows and task management tools to coordinate service activities and ensure deadlines are met
- Generate and manage client experience plans and touchpoint tracking
- Execute administrative and operational duties that support the overall success of the advisory practice
- Track and follow up on new leads from referrals, educational events, and outreach efforts
- Support appreciation and educational events for clients and credit union partners
- Provide occasional mentorship, training, or onboarding support to new or less‑experienced associates
Benefits
- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
- 11 paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
