Client Services Specialist

VCA Animal Hospitals•West Palm Beach, FL

7d•Onsite

About The Position

VCA Palm Beach Veterinary Specialists is seeking an Experienced Client Service Representative to join our team full time! Our team is collaborative, supportive, and progressive and we want to give you the opportunity to expand your skills and follow your dreams at our 24-hour / 7 day a week Emergency & Referral Hospital. We are passionate about our teams health and wellness and continue to foster a culture where asking questions is welcome, and training is the expectation. At PBVS we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve while supporting a work-life balance. VCA Palm Beach Veterinary Specialists has been serving Palm Beach County for over 20 years and is one of the largest, dedicated, technologically advanced specialty referral and emergency/critical care facilities of its type. It is our mission to continuously grow our teams knowledge and skill set to ensure that they are up to the highest standards of care in their field and provide our clients with the best service possible. Our team takes pride in fostering an atmosphere of mutual respect and recognition while being adaptable, goal driven and engaged. We work hard to protect our culture and assure we hire associates that are going to have the determination to rise above obstacles, wear multiple hats and work as a team.

Requirements

Experienced Client Service Representative
Candidates must be positive and motivated.
Determination to rise above obstacles, wear multiple hats and work as a team.

Nice To Haves

Ability to make personal connections.
Eager to provide a compassionate first contact to pet parents in need.
Eager to advance skills in a supportive environment.

Responsibilities

Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.