Client Services Specialist
Kashi Clinical Laboratories•Portland, OR
•$23 - $25•Onsite
About The Position
Kashi Clinical Laboratories (KCL) provides diagnostic testing to hospitals and clinics throughout the world. We are currently seeking a Client Services Specialist to join our team in Portland, Oregon. The Client Services Specialist serves as a primary point of contact for KCL clients and supports the day-to-day coordination of client requests. This role handles a high volume of phone calls, emails, and service requests; helps resolve client questions; and works across departments to ensure requests are addressed accurately and efficiently.
Requirements
- High school diploma or equivalent required
- Strong verbal and written communication, organization, problem-solving, and follow-through skills.
- Ability to prioritize multiple requests and work effectively in a fast-paced environment.
- Strong computer skills and ability to learn systems such as LIMS and CRM platforms.
- Collaborative, approachable, and service-oriented.
Nice To Haves
- associate's or bachelor's degree preferred.
- Previous experience in customer service, client services, healthcare administration, or a similar service-focused role preferred.
- Healthcare or clinical laboratory experience preferred but not required.
Responsibilities
- Serve as a primary point of contact for clients by phone and email.
- Identify client needs, resolve routine questions, and route more complex requests to the appropriate department.
- Coordinate requests related to specimen and testing status, phlebotomy services, reporting, supplies, billing, and other client needs.
- Monitor shared email inboxes and CRM notifications and track assigned requests through resolution.
- Coordinate the shipment and tracking of testing kits, supplies, and related materials, including international shipments as needed.
- Assist with report requests and obtain missing information needed to process samples or complete client requests.
- Scan, upload, and maintain requisition forms and other documentation in LIMS.
- Manage multiple priorities while providing accurate, responsive, and professional service.
- Work collaboratively across departments to support clients and day-to-day laboratory operations.
- Identify opportunities to improve client service processes, communication, and follow-up.
Benefits
- medical, dental, and vision insurance coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
