Client Services Specialist, C3 Skid Row (Monday-Friday 7:30am - 4pm)

The People Concern•Los Angeles, CA

13d•Onsite

About The Position

The Client Services Specialist provides coordination of services and activities for clients at the C3 Molly Lowery and Frank Rice Center in Skid Row. The Center supports individuals enrolled with the five Skid Row Multidisciplinary Street Outreach teams, offering a low-barrier, harm reduction-based space for supportive services and hygiene. Services available onsite include showers, wellness activities, support and process groups, case management, and medical and mental health services. The specialist supports clients accessing the Center and collaborates with C3 Street Outreach teams to connect clients with life skills support and medical and psychiatric care. The program engages highly vulnerable people experiencing homelessness and works to connect them with interim or permanent housing and supportive services. The Center serves approximately 50 people at a time, with capacity for up to 200 people per day.

Requirements

High school diploma, GED, or equivalent.
At least one year of experience working with homeless individuals and/or people with severe and persistent mental illness and co-occurring substance use disorders.
Understanding of and interest in providing harm reduction-based services for people actively using substances, including safer drug use and sex education and supplies.
Experience with databases, including HMIS, and Microsoft Office.
Excellent verbal and written communication skills.

Nice To Haves

Bilingual Spanish/English speaker strongly preferred.
Bachelor’s degree in Social Work, Psychology, or a related field.
Knowledge of the Skid Row community and resources.
Applicants with lived experience of substance use, homelessness, sex work, or incarceration are encouraged to apply.

Responsibilities

Provide client intakes and orientation, including explaining program requirements and policies.
Provide crisis intervention and de-escalation for individuals with severe mental illness and active substance use.
Monitor activities to promote safety, structure, and smooth delivery of services throughout the day.
Engage clients in case management by building trusting relationships.
Provide syringe exchange supplies, including clean injection and smoking equipment.
Provide support and education about safer drug use, sex, and sex work.
Sign clients up for showers, case management, medical and mental health services, and wellness activities.
Support the Wellness Coordinator with activities and groups.
Distribute and inventory hygiene supplies, including towels and toiletries.
Document service data and client interventions in a timely manner.
Participate in staff meetings, trainings, case conferences, and other clinical or administrative meetings as requested.
Report maintenance issues to the supervisor and complete applicable work order documentation.
Assist with daily facility operations, including general cleaning duties.
Perform other duties as assigned.