Client Services Specialist - FullTime

NATA Compliance Services, LLC • Reno, NV

18d • $20 - $23 • Onsite

About The Position

This role is a customer service position that is at the frontline for helping our valued clients. These interactions are not in person, so it’s a great opportunity to let your phone and online communications skills shine. In this role you are our clients’ primary point of contact in answering questions, resolving issues, and being a reliable resource for their regulatory compliance needs. You are an incredible listener, enjoy challenges, excel in following up with clients and believe details are essential when completing your administrative duties.

Requirements

• Positive attitude towards clients, staff and other stakeholders
• Proficient verbal and written communications and follow up techniques
• Excellent ability to utilize company tools and technology
• Ability to follow business processes, even as they change, to meet demands of the company
• Excellent problem solving skills
• Strong interoffice communications
• An innate ability and desire to learn new knowledge and skills

Nice To Haves

• SalesForce CRM
• Microsoft Word
• Microsoft Excel
• Previous Call Center and/or Customer Service experience
• Proficient with Apple (Macintosh) products

Responsibilities

• Communicate with clients one-on-one in a professional manner via phone, chat, email or other online portals, to assist them with their questions related to various service offerings.
• Perform administrative work related to your assigned specialty during scheduled focus time and in between client interactions. This may include: badge printing, background check processing, drug and alcohol program set-up and support, fingerprint processing, and other AirTera services or projects.
• Become a problem solver by taking initiative to fully understand the unique challenges a client may be facing and solve the problem according to current company guidelines.
• Work closely with other team members to improve the client experience through ongoing and efficient communication.
• Handle the processing of documents with sensitive data that requires strict attention to detail.
• Cross-train in other specialties over time as knowledge builds.

Benefits

• Medical, Dental & Vision 100% Employer-paid for employee and portion for family
• Employer-paid Life Insurance
• Short Term & Long Term Disability
• Paid Time Off (PTO)
• Holiday Pay
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed