Client Services Specialist

Thrive Career Wellness Platform

20d•Remote

About The Position

Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive. As a Client Services Specialist at Thrive, you will play a key role in supporting the continued growth and success of the Thrive Career Wellness Platform. In this client facing role, you will onboard, train, and continuously engage our Thrive users. If you genuinely love helping people, this is a fantastic opportunity for you! In this role, you’ll meet hundreds of individuals from diverse backgrounds and industries. You’ll build connections and ultimately be supporting many on their path to career wellness. Talk about rewarding work!

Requirements

Proficient written and verbal communication skills in English
Empathetic customer centricity - you obsess over your customers and seek to understand them in order to solve their problems
Outcome focused - you’ll work to drive our mission forward
Proven success and experience in a client facing, sales, or customer service-focused role
The ability to cater to a wide demographic of individuals with varying career transition and management program needs
Strong accountability, being able to take full ownership over your work
Applicants must be legally entitled to work in Canada.

Nice To Haves

Educational background in Business, Human Resources or Communications would be considered an asset but is not a mandatory requirement

Responsibilities

Become a Thrive Career Wellness Platform expert, having a strong understanding of the features and services available to our users
Supporting Thrive users in understanding elements of their outplacement or career management program
Hosting 1:1 virtual onboarding meetings with new Thrive users
Hosting group training sessions on the Thrive platform
Build customized career wellness programs to include the right balance of career, learning and wellness services to support our users and their goals
Be accountable for meeting weekly volume targets, interacting with clients each day through a variety of channels (phone, email, virtual meetings)
Driving user engagement, activation rates, and onboarding rates
Be a key part in monitoring, facilitating and improving operational processes and working with our key stakeholders to deliver exceptional services to our clients
Effectively tracking and reporting on all activity, sharing insight into successes and areas of opportunity
Participating in the continued development our overall client engagement strategy
Building internal marketing campaigns to engage our English speaking user base