Client Services Specialist

Aston Carter•Omaha, NE

5d•$24 - $24•Hybrid

About The Position

Join our dynamic team as a Client Services Specialist, providing crucial support on our billing and technology support teams. This is an inbound call center position, handling around 50-75 calls per day, supplemented by email follow-ups. You will play a vital role in ensuring smooth customer interactions and maintaining our high service standards.

Requirements

Customer service experience.
Basic proficiency in Excel for data entry.
0-2 years of relevant experience, suitable for new graduates with internships or related work.
Bachelor’s Degree or Associate’s Degree in a related field.
Ability to pass basic math and proofreading tests with strong scores.

Nice To Haves

Knowledge of commercial automobile and property rating and policy coverages.
Understanding of insurance coverages, rating, and insurance products.
Familiarity with company guidelines on policy applications and account profitability.
Background in finance, business, statistics, and insurance principles.
Proficiency in personal computer-related spreadsheet, database manipulation, and statistical software.

Responsibilities

Serve as the primary point of contact for customers requiring technology support for company products.
Assist customers with accessing and navigating website applications and software programs.
Conduct troubleshooting and resolve issues related to product access and functionality.
Report and test software errors, collaborating with the software development team to implement solutions.
Answer underwriting questions and support agents with commercial lines automobile and property policies.
Assist in testing new computer applications and software enhancements.
Participate in agency support projects to improve communication, data entry, and process flow.
Train new client services specialists and update team members on new processes and procedures.