Client Services Specialist

Jeannie Cleaning • Portage, MI

7d • Onsite

About The Position

Client Services Specialist Jeannie Cleaning | Full-Time/On-site | Monday–Friday We do more than clean homes... We Make Lives Better! We are looking for a new team member to assist clients by delivering an exceptional customer experience. This role blends caring client services, scheduling & administrative support, and heartfelt communication to support our MVP Team of technicians and keep our clients delighted.

Requirements

• Must speak English
• 21 years of age or older
• 2 years of customer service experience
• Excellent computer skills: Email, texting, Google Workspace applications, Chrome Browser
• Professional communication
• Excellent problem-solving skills
• Must be able to pass a National criminal background check, Motor Vehicle Report and Drug test.

Nice To Haves

• Lives within 30 minutes of the Portage, MI office

Responsibilities

• Answer phone calls live and respond to emails within 24 business hours
• Communicate professionally and warmly via phone, email, and text
• Build lasting relationships with clients through consistent, warm, professional communication
• Proactively reach out to clients to ensure satisfaction and address concerns
• Turn every interaction into a positive, memorable experience
• Support for managing and optimizing daily cleaning schedules as needed
• Adopt and utilize our software to monitor bookings, adjustments, and team assignments
• Communicate schedule changes clearly and promptly with clients and staff
• Flexible and available to support opening or closing the office as needed
• Assist with other office duties as needed

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed