CLIENT SERVICES SPECIALIST ON CALL
About The Position
Meals on Wheels People is seeking an on-call Client Services Specialist to conduct eligibility assessments for home-delivered meal clients in Multnomah, Washington, and Clark Counties. The specialist serves as a liaison among contract partners, participants, referring partners, and staff to support accurate authorization and delivery of services. The role also provides in-home and remote needs assessments and connects homebound clients with resources. The position involves client screening and communication, maintaining accurate client records, conducting annual eligibility assessments, and developing individual service plans based on clients' needs, existing support, and available resources. The specialist provides information and referrals, makes referrals on a client's behalf when needed, and assists in reducing barriers to service.
Requirements
- Associate degree or equivalent job experience in Gerontology, Counseling, Human Services, or Communication.
- Proficiency with computer applications and Microsoft Office.
- Ability to manage time effectively.
- Flexibility to take on new tasks as they arise.
- Ability to quickly learn new computer programs.
- Good recordkeeping and organizational skills.
- Ability to communicate with diverse populations.
- Valid driver's license, auto insurance, and personal transportation.
- Ability to pass the Meals on Wheels People pre-employment drug and alcohol test and criminal background check.
- Any satisfactory combination of experience, training, and/or education that ensures the ability to perform the work may substitute for the stated qualifications.
Nice To Haves
- Knowledge of senior services and resources.
- Experience with client management systems.
- Bilingual ability in Spanish, Russian, Chinese, Korean, Vietnamese, or another highly used language may qualify for an additional $1.00 per hour bilingual pay differential.
Responsibilities
- Serve as a liaison between referring partners, contract partners, clients, and staff.
- Conduct direct one-on-one and phone screenings with clients.
- Promptly notify appropriate parties of new service starts and changes.
- Communicate with case managers, clients, and staff about authorization status and potential service disruptions.
- Provide guidance and support regarding meals to staff, clients, and referring partners.
- Handle escalated client concerns and comments constructively, professionally, and helpfully.
- Maintain the integrity of client data, update client information, and correct inaccurate information.
- Conduct annual eligibility assessments for home-delivered meals in accordance with organizational operating procedures.
- Assess clients' met and unmet needs, existing support, and resources to develop individual service plans.
- Provide information and referrals so clients can access services independently.
- Contact resources and make referrals on behalf of clients who are unable to access services themselves.
- Assist in reducing barriers to service.
- Perform other duties as assigned.
Benefits
- Four-day workweek
- Ample quality time off
- Pet insurance
- Wellness program
- Professional development opportunities
- Employee Assistance Program
- Mileage reimbursement
- Potential bilingual pay differential of $1.00 per hour for qualifying language skills
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What This Job Offers
Education Level
Associate degree
