Client Services Specialist/Senior Client Services Specialist
About The Position
We are seeking a professional and detail-oriented Client Services Specialist or Senior Client Services Specialist to join our team. This client-facing role is responsible for delivering exceptional service and support to our clients, ensuring their needs are met with efficiency and professionalism. The ideal candidate will possess strong communication skills, a proactive approach to problem-solving, and the ability to build and maintain positive client relationships. This role is essential to enhancing the overall client experience and supporting the ongoing success of our organization.
Requirements
- Minimum 3 years of experience in a similar role at a financial services firm
- Strong Microsoft Office skills (Word, Excel, and PowerPoint)
- Experience working with RIA Custodians and utilizing a CRM
- Broad knowledge of Investment Advisory practices, processes, and an understanding of wealth management
- Skilled in time management and willingly sharing Team responsibilities; sharing workflow and projects as appropriate
Nice To Haves
- Bachelor’s degree in Finance, Business, or related degree from an accredited college or university
- Experience with Charles Schwab (Custodian), Salentica Engage (CRM), and Tamarac (Portfolio Management)
- Experience with alternative investments and SMAs
Responsibilities
- Execute all service and operations needs for Schwab brokerage accounts including standard and complex new account opening, updating account features, and maintaining existing accounts.
- Coordinate new client onboarding including completion of custodial paperwork, delivery of ADV & related disclosures, and new client welcome procedures.
- Maintain client and account records in the Aldrich Wealth portfolio management, CRM, and Document management software
- File client documents and records to the document management system
- Responsible for client workflow actions including setting up and completing recurring actions as needed
- Coordinate annual RMD calculation and distributions
- Perform data exports and ad-hoc analysis utilizing spreadsheets and basic data queries/exports from portfolio management & CRM software
- Adhere to existing processes and willingness to constructively troubleshoot and adjust them as needed
- Participate in training new Client Services team members
Benefits
- medical, dental, vision, life, and disability insurance
- health savings, flexible spending, and dependent care
- 401(k) plan with 1.5% match
- 5% discretionary profit sharing
- 4 weeks of vacation and sick leave in the form of a Paid Time-Off bank
- 10 Paid Holidays including two floating holidays
- 16 Hours of Volunteer Time
- Paid Sabbaticals
- Paid Parental Leave
- discretionary incentive compensation program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
