Client Services Specialist (Inside Sales)

MNP•Winnipeg, MB

5d•Onsite

About The Position

This newly created opportunity focuses on a portfolio of unmanaged recurring accounts, ensuring consistent engagement, retention, customer satisfaction and identification of growth opportunities across MNP Digital’s solutions and services portfolio. Success in this role is driven by being a great communicator, developing credibility through understanding how to drive business value for our clients, and ultimately instilling trust in all your client and MNP relationships. You won’t just manage accounts, you’ll activate them, grow them, and elevate the client experience. Success in this role is about more than hitting targets. It’s about becoming a trusted advisor, someone clients rely on to understand their business, connect them to the right solutions, and deliver real outcomes. At MNP, you will work alongside a collaborative team of creative thinkers and problem-solvers. You will gain hands-on experience, tackle meaningful challenges, and grow your skills in an environment where your voice is valued, and your development is a priority. If you are ready to accelerate your career and make a lasting impact, this is where your journey begins. MNP embraces a work from office culture which promotes in person collaboration and learning.

Requirements

Proven experience in account management, client success, inside sales, business development or customer relationship management
Highly organized with strong attention to detail
Experience with complex sales in the technology industry; particularly in a professional services organization
Experience with remote selling, video conferencing, webinars, presentations, and other similar client development activities
Proficiency with Microsoft Office, Teams, and its use with Dynamics is an asset
A team-oriented mindset to success – understanding how your individual contributions are foundational to the team’s success
A results and success-oriented mentality, conveying a sense of urgency and driving issues and opportunities to closure
An ability to initiate and build relationships, credibility, and trust with people across all clients and all levels of MNP’s professional services organization
Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change

Responsibilities

Building, managing, and maintaining relationships with client stakeholders and influencers through taking a credible, value-centric approach to all meetings and client interactions
Supporting customer retention, renewals, and satisfaction initiatives by developing a deep understanding of our products and services and helping clients recognize and maximize the business value they deliver
Managing and maintaining client and opportunity data in MNP’s Dynamics CRM and other related sales enablement programs
Working towards the daily, weekly, monthly and quarterly Key Performance Indicators that will help drive client growth.
Working with opportunities generated from our sales enablement organization
Partnering with Practice and Sales Leaders to evolve and maintain sales forecasting metrics and data