Client Services Security Receptionist - 3:30 pm to Midnight shift ($.50/hr shift diff) Works Friday – Tuesday (with Wednesday and Thursday off)

Tulsa County•Tulsa County Social Services, OK

44d•$15•Onsite

About The Position

Under general supervision, the Client Services Security Receptionist is responsible for monitoring the Tulsa County Transitional Living Center (TLC) clients and responding to clients’ inquiries and concerns to ensure the safety and success of clients. This role involves monitoring cameras and residents, providing comfort care and hygiene items, restocking supplies, filling out incident reports, checking clients and guests in and out, identifying emergency situations, and contacting appropriate authorities and supervisors as needed. The position requires maintaining detailed documentation, assisting with food collection and cleaning tasks, performing inspections, ensuring clients adhere to center protocols, answering phones, creating a welcoming environment, and working closely with Case Managers. The role also emphasizes maintaining professional boundaries, adhering to TLC and Tulsa County policies, and participating in seasonal workplace decorating.

Requirements

Skill in use of various cleaning supplies and equipment
Skill in receiving visitors
Skill in proper telephone etiquette
Skill in maintaining records
Skill in using a computer, and other related office equipment
Knowledge of institutional or industrial cleaning methods
Knowledge of Microsoft Word, Excel, Outlook and Internet
Ability to work in hot and humid surroundings
Ability to be poised and tactful with others
Ability to read and write
Ability to understand and follow oral and written instructions
Ability to maintain the physical stamina necessary to perform manual labor
Ability to work varied shifts
Ability to understand and follow departmental policies and procedures regulations and services
Ability to communicate and work effectively with staff and guest from all backgrounds
Ability to stay awake and alert throughout shift
Ability to compose thorough and accurate incident reports and other documentation
Ability to deal with aggressive or hostile people
Ability to be sensitive to others with disabilities and special needs
Ability to maintain confidentiality of all information
Ability to create an environment that values diversity and promotes racial equity
Ability to treat guest, employees and visitors with caring, kindness, respect and dignity
High school diploma or GED
Up to three months’ relevant work experience
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out simple one- or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.

Nice To Haves

All candidates conditionally offered transfer, promotion or initial hiring into a DOT/safety-sensitive position shall submit to testing for drugs and alcohol and test negative before performing any job functions that are safety-sensitive or require a CDL.

Responsibilities

Monitor cameras and residents of the TLC for safety and any concerns that jeopardize the clients success in TLC program.
Provide comfort care and hygiene items to clients as needed; logging what was dispersed.
Restock client toiletries as requested and according to established schedules or identified needs.
Fill out incident reports and send to the TLC Manager.
Checking clients and guests in and out.
Identify emergency situations: medical emergency, conflict, mental health crisis.
Contact appropriate authorities and Case Manager Supervisor as needed to ensure the safety of clients and self.
Notify TLC Manager of any critical incidents and complete an Incident Report before the end of the shift for supervisor review.
Maintain detailed and timely documentation of incidents and client situations following center protocols.
Assist with food collection as needed.
Assist with cleaning tasks as assigned by the leadership team, ensuring all areas are maintained in a clean and orderly condition.
Performs inspections of the center throughout shift.
Conduct client room inspections as directed.
Makes sure clients sign attendance log each morning.
Make sure all clients are in the center at curfew and sign in.
Answer phone and take messages as required.
Create a welcoming environment for guest, greeting guest, and answering questions.
Work effectively and closely with Case Managers to maintain communication regarding interactions with clients and any significant events that occurred during shift.
Assess safety concerns and make emergency calls as needed.
Treat clients with respect, preserve confidentiality, avoid power struggles, and maintain patience during difficult situations.
Ability to work flexible hours including holidays and weekends, as needed.
As an essential worker, must report to work as scheduled regardless of circumstances.
Maintain appropriate professional boundaries with clients; refrain from social relationships, exchange of money, or goods.
Follow and adhere to TLC policies, procedures, code of conduct, and attendance rules.
Follow Tulsa County policies in the use of computer technology and tele-communication devices.
Conduct self in accordance with appropriate and expected professional boundaries and policies.
Participates in seasonal workplace decorating and contributes to creating a welcoming and festive environment.
Perform other duties as needed.