Client Services & Scheduling Coordinator

Wrapped N Love Home Care•Delaware County, PA

17h•$21 - $24

About The Position

Wrapped N Love Home Care is seeking a highly organized, accountable, and client-focused Care Coordinator to manage the full lifecycle of client services following referral acceptance. This position plays a critical operational role within the agency and is responsible for ensuring that all services are delivered safely, consistently, and in compliance with state requirements, payer expectations, and the agency’s Diamond Standard of Care. The Care Coordinator oversees client case management, care planning, scheduling alignment, documentation compliance, service quality monitoring, risk identification, and overall coordination of care. This role requires a professional who can manage multiple cases simultaneously while maintaining strong communication with clients, families, caregivers, service coordinators, and internal leadership. This position operates in a KPI-driven environment where documentation accuracy, compliance readiness, and service quality are core expectations.

Requirements

Candidates should have experience in home care, healthcare coordination, or case management.
Strong organizational and communication skills are required, along with the ability to manage multiple client cases simultaneously.
Candidates must demonstrate professionalism, accountability, and the ability to operate within a fast-paced service environment.

Nice To Haves

Experience working with electronic documentation systems and maintaining compliance documentation is strongly preferred.

Responsibilities

Manages all active client cases and maintains accurate, real-time updates for admissions, service start dates, hospitalizations, changes in condition, care plan updates, reassessments, and wellness checks.
Conducts assessments and reassessments as required and develops individualized care plans that accurately reflect the client’s needs, functional abilities, and authorized services.
Ensures services are delivered according to approved authorizations and monitors service units to prevent underutilization, overutilization, and service disruptions.
Maintains responsibility for ensuring that schedules align with authorized service hours and client needs.
Conducts routine quality monitoring through wellness checks and field visits.
Manages incident reporting and complaint resolution.
Ensures that all client files remain compliant, complete, and audit-ready.
Conducts client satisfaction calls and supports the agency’s satisfaction monitoring process by collecting feedback, identifying service concerns, and implementing improvements where needed.
This role requires consistent CRM documentation.
Participates in internal quality management and performance review meetings.