Client Services Representative

Bee's Plumbing and Heating • Seattle, WA

1d • Onsite

About The Position

Client Services Representatives are responsible for engaging with clients promptly and professionally, resolving their inquiries and concerns with a smile. This role involves receiving a high volume of inbound calls and making outbound calls to existing clients to book appointments. The ideal candidate will be able to quickly identify client needs, provide effective solutions, and de-escalate concerns. This position requires proactive learning of products and services, efficient record-keeping of client interactions, and meeting productivity standards while maintaining high-quality calls.

Requirements

• 3-5 years of Call Center experience preferred
• Weekend availability: (8hr or 10hr shifts)
• Ability to talk and type accurately; typing speed of at least 45 wpm
• Dedicated to providing superior client service
• Ability to manage multiple priorities within a fast-paced environment
• Strong judgment skills to make sound business decisions
• Proficient in Microsoft Suite Products
• Consent to a pre-employment background check

Nice To Haves

• HVAC & Plumbing Industry experience is a plus
• experience with SERVICE TITAN a plus
• Bilingual Spanish is a plus

Responsibilities

• Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
• Quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution.
• Proactively gain and maintain a complete understanding of our portfolio of products and services.
• Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
• Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts.

Benefits

• Accrued PTO at 1 hour for every 40 hours worked
• 7 Paid Holidays
• Medical/Dental/Vision
• 401k with company match
• Prizes and giveaways
• Ongoing Training
• Working for a company that values the employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees