Client Services Representative - Carson City Part-Time (52687)
About The Position
Our Carson Client Service Representative plays an important role in advancing Nevada Humane Society’s mission. As a Client Services Representative you contribute to Nevada Humane Society’s (NHS) mission by serving as first point of contact for the public, providing compassionate, professional and empathetic customer service that shapes each person’s experience and builds lifelong connections with our community. Your responsibilities include but are not limited to scheduling and processing services such as Humane Enforcement Dispatch, and data entry, animal surrenders, adoptions, and clinical appointments, while collaborating with coworkers, volunteers and other departments. Your role upholds and supports our values of building the human-animal bond, creating warm and positive experiences, strengthening community connections, and making service accessible- reflecting on our commitment to care for pets, find them homes and save lives.
Requirements
- High School Graduate or equivalent
- Prior experience in customer service or hospitality field.
- Demonstrable public relations and customer service skills.
- 18 years of age or older.
- Ability to work autonomously, manage multiple tasks, and meet deadlines efficiently.
- Staying updated on community developments, particularly in animal welfare.
- High degree of accuracy and meticulous attention to detail.
- Excellent verbal, written, and observational skills.
- Self-starter with a goal-oriented mindset, willing to exceed prescribed work and time schedules to meet deadlines.
- Possession of a valid Driver’s License with valid registration and insurance for personal vehicles, essential for positions requiring driving.
- Demonstrated commitment to the welfare of animals and alignment with the mission of the NHS.
- Consistently treat animals with compassion and respect, both professionally and personally, and promote these values to others.
- Strict adherence to all local regulations concerning the ownership and care of personal animals.
- Comprehensive understanding of pet behavior and care, with the capability to handle various animals safely and responsibly.
- Maintaining a consistently positive and professional demeanor is essential.
- A sincere interest in the NHS’s mission and vision.
Nice To Haves
- Bilingual- Spanish speaking preferred.
- Bachelor’s Degree.
- Extensive customer service experience.
- Experience working in the public sector of customer service
- Experience in same or related position in a nonprofit setting-preferably animal welfare.
- Record of continually increasing responsibilities with measurable results.
- College degree.
- Experience in a nonprofit agency.
- Animal welfare experience.
Responsibilities
- Greet and assist all customers in a positive and helpful manner.
- Promptly answer telephone calls and direct calls to the proper destination.
- Respond to email correspondence in a professional and timely manner.
- Provide information to the public regarding NHS programs and services or other animal related matters.
- Assist the community with scheduling surrender appointments and providing resources to keep animals in the home.
- Handle the surrender and reclaim of animals through the shelter ensuring that all proper documentation has been completed.
- Perform intake exams that include checking for signs of pain or discomfort, as well as drawing up and administering vaccines and dewormers.
- Assist and counsel potential adopters and complete the adoption process.
- Assist customers with other NHS programs and services including but not limited to trap rentals, pet food assistance, etc.
- Maintain the integrity of data in animal software system, ensuring animal intakes and dispositions are recorded accurately.
- Assist with merchandise sales and other related duties.
- Log donations as needed.
- Assist with training volunteers in related work areas.
- Responsible for keeping relevant work areas clean and organized.
- Maintain and promote a positive public image standard relevant to NHS.
- Assist with off-site organization and adoption events throughout the community.
- Care for and handle animals such as dogs, cats, rabbits, guinea pigs, birds, and others.
- Issue dog licenses, collect fees, and ensure all proper documentation has been completed
- Assist Carson Clinic with scheduling appointments and services.
- Assist Carson Clinic with running events such as vaccine clinics and post adoption vet appointments.
- Communicate and dispatch animal control officers to animal related cases within the community.
Benefits
- Employer-paid medical & vision premium option (Full-Time Employees)
- Pet-centric benefits not typical in most benefit packages
- Paid Time Off (PTO) accrual starting on day one rather than waiting periods.
- Nine paid holidays
- 90% employer-paid buy-up options and low-cost dental plans
- Eligibility for the Federal Public Service Loan Forgiveness (PSLF) Program
- Low-cost supplemental plans including Life Insurance, Accident, and Short-Term Disability
- Pet-focused perks such as free vaccines, spay/neuter, and end-of-life services for employee-owned pets
- Free and reduced-cost pet adoptions
- Up to 50% off major brand and prescription pet food delivered directly to the shelter
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
