Client Services Representative

Alliance Animal Health • Village of Orchard Park, NY

3d • $18 - $21 • Onsite

About The Position

As a Client Service Representative, you'll create a welcoming experience for every client and patient from check-in to check-out. You'll provide exceptional customer service while supporting the veterinary team through scheduling, communication, administrative tasks, and front desk operations. We are looking for someone who is organized, dependable, enjoys working with people, and thrives in a fast-paced, team-oriented veterinary environment.

Requirements

• High school diploma or equivalent required.
• At least 1 year of receptionist or customer service experience; veterinary or medical office experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational, time management, and multitasking abilities.
• Detail-oriented with accurate data entry and recordkeeping skills.
• Proficient with Microsoft Office and comfortable learning veterinary practice management software.
• Ability to operate a multi-line phone system, perform clerical tasks, and process payments.
• Basic knowledge of animal behavior and veterinary terminology, or willingness to learn.
• Strong critical thinking, problem-solving, and decision-making skills.
• Team player with the ability to work collaboratively in a fast-paced environment.
• Compassionate, professional, and passionate about providing exceptional care to pets and their owners.
• Flexible to work evenings, weekends, holidays, and other scheduled shifts as needed.

Nice To Haves

• veterinary or medical office experience preferred

Responsibilities

• Greet clients and patients with a friendly, professional attitude and ensure a positive visit.
• Answer and direct phone calls, schedule appointments, and confirm upcoming visits.
• Check patients in and out, prepare medical records, and maintain accurate client and patient information.
• Process invoices and payments, including cash, credit cards, checks, and CareCredit transactions.
• Monitor client wait times and communicate updates as needed to provide excellent service.
• Use veterinary practice management software to schedule appointments and maintain records.
• Obtain patient histories, vaccination records, and complete required paperwork.
• Support the veterinary team by directing medical questions to licensed technicians or veterinarians when appropriate.
• Help maintain a clean, organized, and welcoming reception area.
• Assist with training new team members and perform other duties as assigned.

Benefits

• flexible schedules
• paid time off
• quality benefits
• continuing education opportunities
• special rate employee pet care
• Shift differentials
• health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Personal Pet Discounts
• Holiday Pay
• Uniform Allowance
• Bonuses

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED