Client Services Representative - Arrowhead Animal Hospital
About The Position
Arrowhead Animal Hospital, part of the Suveto network of hospitals, is an AAHA-accredited practice dedicated to excellence in veterinary medicine and creating a sustainable work environment. They aim to provide a challenging yet fulfilling work home where team members can develop professionally. The hospital supports its team members, cherishes their contributions, and encourages them to realize their potential. This full-time Client Services Representative position is critical to the success of every client interaction, working in a team-oriented approach to deliver compassionate care for pets and clients.
Requirements
- High School Diploma or equivalent required.
- Excellent customer service skills
- Ability to work in a fast-paced environment.
- At least one year of previous experience in client services.
- Must be computer literate; basic computer skills with ability to navigate new software.
- Excellent communication skills.
- Ability to multi-task.
- Ability to work well within a team environment
- Strong phone contact handling skills and active listening
- Basic computer skills
- Customer orientation and ability to adapt/respond to different types of characters
Nice To Haves
- Previous experience in a multi-doctor veterinary practice is preferred.
- Familiarity with impromed systems
Responsibilities
- Manage large amounts of incoming calls
- Schedule appointments
- Check clients in and out of the facility
- Handle cash and credit card transactions
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives
- Follow communication procedures, guidelines, and policies
Benefits
- Paid time off
- Paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Pet care discounts
- 401K with a true match up to 4%
- Employee Assistance Program
- Mentorship
- Leadership development
- VSOP® grants (Suveto's Veterinary Stock Ownership Plan)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
