Client Services Representative - Larimer Campus

NOCO HUMANE•Loveland, CO

4d•$18 - $18•Onsite

About The Position

This position represents the Organization in a professional and courteous manner and provides quality client service at the Shelter’s front desk. This position requires learning a wide range of policies and procedures and the ability to enter complete and accurate data into our computer system. The position includes animal handling responsibilities. Tasks include assistance with adoptions, intakes, returns and more. Animals in our care include dogs, cats, small mammals and more. CSR positions may be either full-time or part-time providing client services. Work schedules will include at least one weekend day shift and overtime as required. Shifts vary and cover 8:30AM – 6:30PM Monday-Friday and 8:30AM – 6:00PM Saturday-Sunday and are subject to change.

Requirements

Minimum of high school diploma or GED
Minimum of 1 full year of customer service work experience in a fast-paced environment with a variety of client needs
Must become animal handling certified
Must be at least 18 years of age
For employees 21 years of age or older, Valid Colorado Driver’s License and insurable driving record required
Must maintain personal vehicle insurance requirements
Employees under 21 years of age are restricted from driving a vehicle on behalf of the Organization due to insurance restrictions
Overtime will be required for full time employees
Ability to maintain solid attendance and punctuality expectations
Able to work a flexible schedule including evenings and weekends as required

Nice To Haves

Previous animal welfare work and handling experience is a plus
Bilingual English/Spanish reading, writing, speaking and understanding is a plus and includes a wage premium
Knowledge of Chameleon or associated shelter software a plus
Knowledge of Microsoft Office applications (Access and Excel)

Responsibilities

Provides quality in-person and telephone client service
Educates clients on responsible animal guardianship, animal care and local ordinances
Conducts animal adoption counseling, has a good understanding of evaluations, medical history and any other paperwork that needs to be covered with client
Completes animal adoptions and returns to owners, ensuring all transaction payments, paperwork and computer records are complete and accurate
Processes stray and relinquished animals, enters computer data, vaccinates and completes necessary paperwork
Ensures that lost reports and morning/closing checklists are done accurately and completed as assigned
Conducts post adoption follow up calls with clients
Becomes animal handling certified and consistently follows safe animal handling and work procedures
Photographs animals
Becomes vaccination certified and administers animal vaccinations
Completes daily record keeping, scanning and filing tasks
Completes disease control and cleaning of public areas daily and ongoing throughout the day
Adheres to the standards of professional conduct and communicates in a professional manner with clients, staff, management and volunteers
Maintains solid attendance and punctuality
Solicits donations from clients and assists with in-kind donations
Informs Veterinary Staff, Behavior Staff, and/or Supervisor(s) about animal health or behavior concerns
Performs liaison duties as needed
Serves on committees and task forces as assigned
Cross-trains in other shelter departments and supports other departments and staff
May provide transportation of shelter animals as needed
Other duties as assigned