Client Services Representative
FlightSafety•St Louis, MO
•Onsite
About The Position
The Client Services Representative plays a key role in creating a positive and memorable experience for every client who visits our center. In this frontline role, you’ll provide excellent customer support through friendly verbal and written communication, help manage multiple phone lines, and assist with administrative tasks that ensure a smooth and enjoyable training visit.
Requirements
- Associate degree (AA) from a two-year college or technical school preferred.
- One to two (1-2) years related experience in related field such as customer service, hospitality or administration.
- Accountability – Takes ownership of meeting deadlines, productivity goals, and high-quality results.
- Communication – Clearly shares information and listens with care to ensure understanding.
- Approachability – Builds trust through professionalism, honesty, and a welcoming demeanor.
- Teamwork – Works cooperatively with colleagues to reach shared goals.
- Analytical Thinking – Breaks down problems effectively and uses sound judgment to find solutions.
- Detail Oriented – Ensures accuracy and thoroughness in all tasks.
- Initiative – Anticipates needs and takes proactive steps to support clients and the center.
- Self‑Motivated – Stays focused on achieving goals with minimal supervision.
Responsibilities
- Welcome clients and guests with a friendly, professional greeting at the front desk.
- Lead center tours to help visitors feel comfortable and informed.
- Maintain visitor records and complete Export Compliance steps as needed.
- Coordinate client hotel and transportation accommodations and provide luggage tags.
- Prepare Client Welcome Packets to support a seamless arrival experience.
- Assist clients with login needs for client-facing apps.
- Support the center by creating reports as requested.
- Facilitate client check-in and ensure a smooth start to their visit.
- Contribute to supply management, front desk organization, and gift shop activities.
- Assist with customer lunches and any special center requirements.
- Manage regulatory approval processing and tracking.
- Oversee M‑1 Visa and Visa Invitation Letter procedures.
- Maintain accurate and organized client records.
- Provide guidance and training to entry-level Customer Support team members when needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
