Client Services Representative - Santa Cruz

Janus of Santa Cruz • Santa Cruz, CA

20h • Onsite

About The Position

At Janus, founded in 1976, we are dedicated to transforming lives through supportive and successful substance use disorder (SUD) treatment services. Imagine being part of a team where your expertise and passion for helping others truly shine. Our mission is to assist individuals and families on their journey toward wellness and recovery in a professional and compassionate environment. We foster an inclusive culture where everyone is welcomed, accepted, and valued. Your role will directly contribute to the well-being of our clients, inspiring everything we do. We believe the role would place you in a highly energized environment where you would be inspired to share your years of experience along with providing extraordinary support for the team and community. So we commit to hiring top talent and cultivating a culture based on merit. That commitment reflects our belief in the importance of a culture in which everyone is welcomed, accepted, and valued. Founded in 1976, Janus is a non-profit dedicated to its mission: to provide supportive, hope-inspiring and successful substance use disorder (SUD) treatment services in a professional and compassionate environment while assisting individuals and families on their journey toward wellness and recovery. At Janus, our clients’ well-being is exceptionally meaningful to us, and it is that environment that inspires everything we do. Visit us at www.janussc.org The hours for this role are Tuesday - Saturday 5:30am - 2:00pm.

Requirements

• Deep background in data entry standards and norms, compliance.
• Strong written and verbal communication.
• Deep understanding of the health care landscape and working with under resourced populations.
• One year's experience in a healthcare setting.
• Ability to work with practice management and eHR systems.
• Knowledge of health insurance plans, healthcare terminology/procedures/practices and HIPAA regulations.

Nice To Haves

• Bilingual in Spanish

Responsibilities

• Navigate a highly optimized and specialized environment where priorities may shift daily while working autonomously, taking initiative, and complete tasks you are responsible for.
• Demonstrate excellent active listening and communication skills, good personal presentation, politeness, and tact, and be able to function in a high-pressure environment.
• Meet aggressive timely completion of all documentations.
• Work in a team-oriented environment demonstrating positive demeanor regardless of changing work conditions.
• Engage in positive client engagement to encourage community loyalty and enhance our organization’s growth.

Benefits

• Comprehensive medical, dental, and vision coverage
• 12 paid holidays
• Retirement benefits
• No-cost mental health counseling services
• 12 paid sick days per year
• Opportunities to attend, participate, and speak at local and state-level meetings, events, conferences, and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed