Client Services Representative

AGAT Laboratories•Mississauga, ON

15d

About The Position

At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world. Client Services Representative – Environmental Summary: The Client Services Representative (CSR) is the primary link between the laboratory and clients, providing technical information and ensuring a seamless client experience. This role requires accuracy, patience, and strong communication skills to manage multiple tasks in a fast-paced, detail-oriented environment. A cooperative, team-focused mindset and commitment to quality service are essential. Guided by the Client Services Manager or Supervisor, the CSR upholds the company’s promise of "Service Beyond Analysis". AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences. We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success. At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being. Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back. Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve. Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.

Requirements

Minimum Diploma or Degree in Science
Minimum 1-2 years laboratory or customer service
Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems [LIMS] and Reporting Systems)
Excellent communication skills both verbal and written; confident telephone communications essential
Patience; customer rapport building skills are essential
Ability to mentor others in the team
Excellent organization and time management skills
Attention to detail for routine tasks and commitment to quality standards
Effective problem solving skills
Ability to work independently under pressure
Previous Customer Service experience and team-oriented focus is essential

Nice To Haves

French Language proficiency not required but strongly preferred

Responsibilities

Serve as the main client liaison, embodying AGAT’s mission of Service Beyond Analysis through timely, accurate communication and support.
Respond promptly to client inquiries, providing technical details, pricing, and sampling requirements, and coordinating laboratory testing or subcontracting as needed.
Manage client projects end-to-end — from sample receipt to reporting, exports, and invoicing — ensuring deadlines and quality standards are met.
Collaborate with internal teams (Laboratory, Logistics, Accounting, and Sales) to resolve issues, process requests, and maintain workflow efficiency.
Build and maintain strong client relationships through proactive communication, problem-solving, and regular meetings.
Support team development, participate in audits, and contribute to continuous improvement within the Client Services department.