Care4Kids Client Services Representative

United Way of Connecticut Inc•Rocky Hill, CT

4h•Hybrid

About The Position

Care4Kids Client Services Representative. Be the Connection That Helps Families Find Stability—Step into a Role Where One Call Can Change a Life. You’ll be the calm, knowledgeable guide who helps people find their footing. You will take incoming calls from CT families seeking assistance to pay their childcare expenses. You will help childcare providers with eligibility and invoice questions relating to the Care4Kids program. You will support employers in ensuring that their staff can benefit from Care4Kids childcare subsidies. Every day is different—but always meaningful. Support individuals and families by phone, assisting them in connecting to childcare services and navigating the application process. Serve people with customer service or contact center experience who enjoy helping families by phone. Work as an organized, detail-focused team member who can document cases and follow eligibility guidelines. Manage a fast-paced environment, meet call and documentation goals, and provide caring, accurate support. Balance empathy with efficient problem-solving in a high-volume contact center setting. If you love variety and purpose, you’ll thrive here.

Requirements

High School Diploma or GED plus relevant experience
Customer service or contact center experience
Enjoy helping families by phone
Organized, detail-focused team member
Ability to handle high call volumes
Ability to document cases
Ability to follow eligibility guidelines
Ability to manage a fast-paced environment
Ability to meet call and documentation goals

Nice To Haves

Spanish- or Portuguese-speaking candidates (preferred but not required)
Proficiency in Spanish or Portuguese

Responsibilities

Take incoming calls from CT families seeking assistance to pay their childcare expenses
Help childcare providers with eligibility and invoice questions relating to the Care4Kids program
Support employers in ensuring that their staff can benefit from Care4Kids childcare subsidies
Support individuals and families by phone, assisting them in connecting to childcare services and navigating the application process
Document cases and follow eligibility guidelines
Provide caring, accurate support
Balance empathy with efficient problem-solving in a high-volume contact center setting

Benefits

$20.00 per hour base pay
Additional $0.75 per hour for Spanish- or Portuguese-speaking candidates who pass language proficiency assessment ($1.50 per hour for proficiency in both languages)
An outright 5% 401(k) contribution
Paid Time Off (accrued immediately)
13 paid holidays per year
Generous health benefits, including 80% coverage of your medical plan premium and deductible
Tuition reimbursement (after 1 year)
Employment at UWC counts toward Public Service Student Loan Forgiveness
Supportive, inclusive, mission-driven workplace
Paid, comprehensive training before you take your first live call
Ongoing coaching, supervision, and team collaboration
Clear workflows and protocols to help you succeed
A culture centered on accuracy and sustainable caregiving