Client Services Representative - St John's

AGAT Laboratories • St. John's, NL

1d • Onsite

About The Position

At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.

Requirements

• Minimum Diploma/Degree in Science or equivalent relevant experience
• Minimum 3 years laboratory or customer service experience
• Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems)
• Excellent communication skills both verbal and written; confident telephone communications essential
• Patience; customer rapport building skills are essential
• Excellent organization and time management skills
• Attention to detail for routine tasks and commitment to quality standards
• Effective problem solving skills
• Ability to work independently under pressure
• Previous Customer Service experience and team-oriented focus is essential

Responsibilities

• Strive to employ AGAT’s mission statement of “Service Beyond Analysis” as the main point of contact and liaison for clients regarding laboratory inquiries
• Develop and maintain strong relationships with existing clients which includes face to face meetings, email correspondence and phone calls
• Manage customer expectations with respect to all aspects of the work orders in-house by:
• Ensuring prompt and accurate delivery of sample receipt notifications, certificate of analyses, exports and invoices, which are to be sent within the requested turnaround time (TAT)
• Communicating when sample integrity issues arise
• Proactively informing clients when delays with TAT arise in the lab
• Providing recommendations to management team regarding additional packages/report formats based on customers’ requests
• Coordinating with Lab and other operations regarding client projects and reanalysis
• Effectively communicating the status of projects and updates in the laboratory to clients
• Updating client special instructions in the Client Master File (CMF)
• Participate in team training and development
• Remain current on all aspects of the department

Benefits

• Comprehensive health, dental, and vision care.
• Paid vacation and flexible sick time.
• Employee Assistance Program (EAP).
• Long-term disability and life insurance.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree