Client Services Representative - Creekside Pet Care Center
Suveto•Keller, TX
•Onsite
About The Position
Creekside Pet Care Center is seeking an experienced Client Services Representative for their 24/7, AAHA accredited veterinary clinic. This role involves providing high-quality customer service, supporting medical staff, and continuously improving service delivery with respect and compassion. The position is full-time.
Requirements
- High School Diploma or equivalent required.
- Previous experience in client services.
- Must be computer literate; basic computer skills with ability to navigate new software.
- Excellent communication skills.
- Ability to multi-task.
- Ability to work well within a team environment.
Nice To Haves
- At least 1 year working within a VETERINARY FIELD is preferred.
Responsibilities
- Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
- Know vaccination protocol and common veterinary terms.
- Oversee the clinic flow.
- Manage and assist clients in the euthanasia paperwork and aftercare process.
- Discuss payment choices with clients.
- Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distributing daily mail and client/doctor correspondence.
- Maintain knowledge of extension numbers to reach employees throughout the network.
- Assist in emergency situations by expediting calls to triage staff members.
- Perform other job duties as assigned.
Benefits
- medical, dental, and vision insurance
- paid time off
- 401k plan with an employer match
- discounted veterinary services
- VSOP® grants (Suveto’s Veterinary Stock Ownership Plan)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
