Client Service Representative, PET ER
About The Position
At PET Emergency Treatment, in beautiful Anchorage, Alaska, we are dedicated to providing the highest quality 24-hour emergency service to our community. At PET, we encourage our staff to progress clinically and professionally through continual education and training while working directly with a team of exceptional Veterinarians and technical staff. This is an amazing opportunity to work with people and pets, while representing a company that focuses on medical quality with excellent benefits! PET offers: Competitive Compensation, commensurate with experience. Benefit package includes optional; medical, dental, vision, disability, life insurance and 401k. Other benefits include; Employee discounts and PTO.
Requirements
- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
- Familiarity with office software and phone systems a plus
- Previous experience, especially in Veterinary Medicine, preferred
Nice To Haves
- University/college degree is an asset
- Open to applicants who do not have a college diploma
Responsibilities
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Manages large amounts of incoming calls
- Handles complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follows communication procedures, guidelines and policies
- Goes the extra mile to engage customers
- Provides a warm and compassionate greeting to every customer over the phone and in person
- Listens with intent to understand and provide the best guidance for the customer in person and over the phone.
- Determines the triage level of each pet over the phone and in person
- Provides excellent communication between clients, staff and doctors
- Manages the client flow from check-in, to appointment, and check-out, ensuring an exceptional client experience.
- Is able to offer emotional support to grieving clients in a compassionate and discreet manner.
- Answer incoming customer inquiries
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Answering customer questions
- Troubleshooting and solving problems
- Scheduling appointments
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401K
- Flexible schedule
- Healthcare spending or reimbursement accounts such as HSAs or FSAs
- Retirement benefits or accounts
- Education assistance or tuition reimbursement
- Employee discounts
- Workplace perks such as food/coffee and flexible work schedules
- Relocation assistance
- medical, dental, vision, disability, life insurance and 401k
- Employee discounts and PTO
- medical, dental, vision, a 401k with employer match, and paid time off (including sick time)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
