Client Services Representative

EMC Insurance Companies

1d•Remote

About The Position

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together. This position is eligible to work from home anywhere in the United States.

Requirements

Bachelor’s degree, preferably in marketing or business or equivalent relevant work experience
Two years of experience in marketing, relationship management, business development, or TPA claims or related experience
Strong communication and interpersonal skills
Understanding of claims processes and industry terminology
Strong organizational skills and attention to detail
Ability to manage multiple tasks and meet deadlines
Curiosity, initiative and a positive attitude toward learning
Basic proficiency in Microsoft Office

Nice To Haves

Insurance designations, such as CPCU or AIC, preferred

Responsibilities

Serves as the point of contact for assigned EMC Claims Solution’s (ECS) clients, ensuring proactive, consistent high quality service experiences.
Investigates service issues and discrepancies to ensure all relationship needs are met.
Partners with appropriate internal teams to resolve client concerns and ensure overall alignment.
Performs root cause identification and implementation of solutions to enhance satisfaction and retention.
Prepares assigned materials to participate in client meetings, stewardship reviews, and training sessions.
Performs client calls and/or meetings to provide excellent client services practices.
Provides responses to client inquiries and gathers claims data, prepares reports, and organizes information.
Participates in the identification of communication gaps or training needs.
Delivers identified training as assigned.
Collaborates with people leader to prepare presentations, proposals, and marketing materials.
Develops assigned newsletters, blogs, and client communications.
Maintains contract lists, databases, and marketing files.
Conducts research on industry trends, competitors, and target markets.
Identifies opportunities to streamline workflows and improve efficiency, and implements approved changes.
Coordinates vendor expectations and resolves minor vendor issues.
Partners with people leader on conference preparation and follow up.
Works with leader to develop action items and opportunities from conference findings and relationships.