Client Services Representative (Part-Time)

Rockingham-Harrisonburg SPCA•Forest, VA

3d•$15 - $16•Onsite

About The Position

Under the direct responsibility of the Client Services Manager, the Client Services Representative is responsible for daily tasks and functions related to job responsibilities. The team is responsible for delivering courteous, informative, and helpful service to clients of ROCKINGHAM HARRISONBURG SPCA (RHSPCA), performing intakes and outcomes, contributing towards departmental goals, and implementing best shelter practices to maximize the impact of RHSPCA’s lifesaving efforts. This position is expected to work onsite in Harrisonburg, VA. There is no remote work offered for this position.

Requirements

Progressive, quick thinking, dynamic individual who brings animal handling and people skills along with passion, commitment and enthusiasm for our mission and accountability for their work.
Non-judgmental, welcoming and empathetic.
Background in customer service.
Live within 20 miles of the shelter.
Comfortable handling animals, including deceased animals for cremation services.
Comfortable handling pets and people in stressful situations.
Understanding of euthanasia.
Demonstrates approachability when dealing with the public.
Demonstrates ability to create and encourage a positive work environment.
Accurate, appropriate, clear, and concise written and verbal communication skills.
Strong listening skills.
Ability to make sound judgments and work independently in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Proficiency with Microsoft Office, Google email, Google calendar, Google documents.
Comfortable learning new software programs and using online information systems.
Ability to professionally advocate RHSPCA position on issues.
Proven organizational skills and attention to detail.
Valid driver's license with access to transportation to drive on organization business.

Nice To Haves

Experience of interacting with the public (customer service) preferred.
Bilingualism is strongly preferred.

Responsibilities

Perform duties in a manner which encourages attainment of RHPCA goals.
Work courteously and cooperatively with the staff, volunteers, fosters, adopters, partners, and donors to ensure that all RHSPCA policies and procedures are followed, and new ones implemented successfully.
Ensure quality care and humane treatment for the animals owned by the RHSPCA.
Maintain confidentiality regarding client information and other sensitive shelter operations.
Participates in meetings with other staff members and shares ideas and suggestions designed to improve working conditions, welfare of pets and the organization.
Graciously accept and solicit monetary and in-kind donations.
Maintain the ability to follow policies and procedures.
Maintain throughout the day a clean and inviting working environment that ensures a positive client experience. Responsibilities include, however not limited to, emptying trash, sweeping, mopping, window cleaning of all public areas and intake rooms, putting away and logging in donated items.
Assist with maintaining accurate paperwork including but not limited to medical records, intakes, outcomes, and euthanasia including both manual and electronic record keeping.
Maintain throughout the day, RHSPCA info email account with a direct response or distributing information to appropriate staff via verbal communication or email.
Answer phones and handle all inquiries with thorough and complete results.
Process all payments and reconcile receipts with transactions and deposit slips.
Communicate professionally and with a high level of customer service with RHSPCA staff and managers regarding people service (including customers, volunteers, fosters) as well animal care.
Communicate well in person, via email and telephone with individuals within the organization and outside to ensure success of the programs.
Process adoption applications and the communication and follow-up for adoption matches, non-matches, and denials.
Provide pre-surrender counseling to ensure customers’ understanding of RHSPCA services and alternatives to surrender.
Assist Foster and Rescue coordinator with scheduling and pickup / drop off foster animals.
Perform intake and outcome related functions in shelter software ensuring accuracy and completeness of animal records.
Accurately perform lost and found checks using all available methods of contact to locate possible owners.
Engage volunteers and share knowledge with them to best utilize their time with the RHSPCA.
Perform related work as required.
Job responsibilities and opportunities may change as organizational needs change and grow.