Client Services Representative

Abbott • Richmond, VA

4d • Onsite

About The Position

Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life, with a portfolio spanning diagnostics, medical devices, nutritionals, and branded generic medicines. With 115,000 colleagues serving over 160 countries, Abbott creates breakthrough science to improve health, anticipating advancements in medical science and technology. Their diagnostic solutions are crucial for patient care decision-making in hospitals, laboratories, and clinics worldwide, covering conditions from heart attacks to infectious diseases and cancers. The Richmond, VA, location is seeking an entry-level Client Service Representative. This role is designed for individuals eager to begin or advance their careers in customer service within a dynamic and supportive setting. The Client Services Team is vital in shaping Abbott Rapid Diagnostics’ reputation with customers, vendors, and business partners. Abbott RDX prioritizes this role by selecting representatives committed to providing knowledgeable, responsive, helpful, and courteous interactions. The Client Services Representative will manage inbound customer service and supply order calls, as well as respond to customer emails.

Requirements

• A high school diploma or GED
• Strong verbal and written communication skills
• Problem-solving skills
• Self-disciplined and self-sufficient

Nice To Haves

• +3 years of Customer Service experience
• A four-year degree from an accredited college or university is strongly preferred
• Call center experience strongly preferred
• Worked in a metrics-driven environment

Responsibilities

• Demonstrate drive to provide outstanding customer service with clear verbal and written communications
• Answer phones, research questions, and document all customer interactions
• Flexibility to operate in several systems or platforms and balance tasks throughout the workday
• Ability to multitask in handling customers on various reporting platforms
• Fostering a customer service culture that strives for 100% customer satisfaction
• Strong computer skills on various computer systems
• Positive and helpful attitude
• Punctuality and attendance
• Initiative and attention to detail

Benefits

• Career development with an international company where you can grow the career you dream of
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement
• the Freedom 2 Save student debt program
• FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree
• Health and wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees