Client Services Representative/MLA2
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Monday through Friday 8:30AM - 5:00PM rotating every-fourth-weekend and holiday. Job Summary -Follows proper telephone etiquette for answering incoming and outgoing telephone calls. -Answers all telephone calls in a timely manner. Identifies self by name and department when answering incoming telephone calls. Does not transfer telephone calls to another person or department without informing recipient of who is calling and the reason for the transfer. Informs the caller that they will be transferring the call to the appropriate person gives the caller the phone number and their name in case the call is disconnected. -Successfully answers all inquiries while promptly and accurately assisting patient's, clinicians and colleges obtaining the proper resolution to the inquiry. -Carefully documents all Client Calls in the Beaker making sure to have accurate documentation -Is careful to assign to the appropriate department pertaining to the call. -Monitors the follow-up list per Laboratory protocol. -Provide clerical and support services, including answering phones and communicating critical, STAT, or lab results to the appropriate department or licensed care provider. Ensure all calls are properly documented in accordance with established protocols. -Faxes or calls as requested. -Print nursing home labels. -Print nursing home requisitions. -Enter safety events into our RL system. -Cover specimen processing as needed. -Cover home care outreach as needed. -Utilize Faxcom to index and file electronically received lab orders. -Scan and transcribe paper orders into Epic.
Requirements
- High School diploma or GED required
- 1-2 years required previous lab, health care, customer service
- Laboratory Requires intense attention and concentration.
- Ability to handle several processes concurrently.
- Ability to deal with a wide range of personalities.
- Basic computer skills.
Nice To Haves
- Previous laboratory experience strongly preferred: Hands-on experience working in a laboratory setting, including familiarity with lab procedures, equipment, and safety protocols.
- Previous laboratory experience strongly preferred as a Medical Lab Assistant, Phlebotomist, or Client Services Representative.
- Medical Terminology certification strongly preferred
Responsibilities
- Follows proper telephone etiquette for answering incoming and outgoing telephone calls.
- Answers all telephone calls in a timely manner.
- Identifies self by name and department when answering incoming telephone calls.
- Does not transfer telephone calls to another person or department without informing recipient of who is calling and the reason for the transfer.
- Informs the caller that they will be transferring the call to the appropriate person gives the caller the phone number and their name in case the call is disconnected.
- Successfully answers all inquiries while promptly and accurately assisting patient's, clinicians and colleges obtaining the proper resolution to the inquiry.
- Carefully documents all Client Calls in the Beaker making sure to have accurate documentation
- Is careful to assign to the appropriate department pertaining to the call.
- Monitors the follow-up list per Laboratory protocol.
- Provide clerical and support services, including answering phones and communicating critical, STAT, or lab results to the appropriate department or licensed care provider.
- Ensure all calls are properly documented in accordance with established protocols.
- Faxes or calls as requested.
- Print nursing home labels.
- Print nursing home requisitions.
- Enter safety events into our RL system.
- Cover specimen processing as needed.
- Cover home care outreach as needed.
- Utilize Faxcom to index and file electronically received lab orders.
- Scan and transcribe paper orders into Epic.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
